Seasonal Customer Solutions Advisor

Hemingways Marketing Services Ltd; Melmerby; Presencial; GBP 18.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Disability Confident employer scheme

Resumo da vaga

Hemingways Marketing Services Ltd is seeking a Seasonal Customer Solutions Advisor in Melmerby. The role covers multi-channel customer support, handling calls, emails, and live chat, and supporting promotional campaigns with a focus on first-class service.

Shift patterns include early, mid, or late slots across five days with a weekend requirement. Competitive hourly pay, with the employer Disability Confident status, and a start date mid-November.

Qualificações

• Essential skills: Strong IT skills.
• Essential skills: Customer facing background.

Responsabilidades

• Handle customer enquiries via calls, emails and live chat.
• Respond with product information and promote campaigns.
• Prioritise issues and follow up requests from customers.
• Maintain high levels of service during peak periods.
• General office duties and health and safety responsibilities.

Conhecimentos

Strong IT skills

Customer facing background

Descrição da vaga

Seasonal Customer Solutions Advisor

Company: Hemingways Marketing Services Ltd

Salary: £12.81 to £19.21 an hour

Hours: Full-time

Location: HG4 5NB

Job type: Contract

Posting date: 12 Oct 2026

Closing date: 9 Nov 2026

Full time preferred made up of pre agreed shift patternsof 6am to 2pm. 8am to 5pm or 1pm to 9pm. Monday to Friday. Saturday 9am to 2pm Sunday 9pm to 1pm.

5 days out of 7 which will include one weekend shift. We will consider fewer days a week, as long as it includes a weekend shift.

Rate of pay- £12.81 per hours 8am to 6pm. Monday to Friday-All other hours are £19,21 per hour.

Main purposes of the role- The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.

Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.

Provide an excellent level of customer support.

Effectively utilise the in-house automated information systems.

To build relationships to win support for the benefit of the business.

Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.

Communicating clearly and concisely, promoting free-flowing communication.

Identify and escape priority issues.

Follow up customer calls/emails, where necessary.

Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Other duties- Carry out other reasonable duties as required by the employer.

Provide cover in the event of staff shortages in other areas of the company.

General office administration.

Responsible for the health and safety in your work area.

Proud member of the Disability Confident employer scheme.

Start date- 16th November.

Summary

Seasonal Customer Solutions Advisor

Location- Melmerby, HG45NB.

Full time preferred made up of pre agreed shift patternsof 6am to 2pm. 8am to 5pm or 1pm to 9pm. Monday to Friday. Saturday 9am to 2pm Sunday 9pm to 1pm.

5 days out of 7 which will include one weekend shift. We will consider fewer days a week, as long as it includes a weekend shift.

Rate of pay- £12.81 per hours 8am to 6pm. Monday to Friday-All other hours are £19,21 per hour.

Main purposes of the role- The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.

Main duties- Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.

Provide an excellent level of customer support.

Effectively utilise the in-house automated information systems.

To build relationships to win support for the benefit of the business.

Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.

Communicating clearly and concisely, promoting free-flowing communication.

Identify and escape priority issues.

Follow up customer calls/emails, where necessary.

Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Other duties- Carry out other reasonable duties as required by the employer.

Provide cover in the event of staff shortages in other areas of the company.

General office administration.

Responsible for the health and safety in your work area.

Essential skills-

• Strong IT skills.
• Customer facing background.

Proud member of the Disability Confident employer scheme.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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