Sea Logistics Customer Care Specialist

Kuehne + Nagel AS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Customer Care Specialist in Birmingham, der eine Schlüsselrolle in der Bereitstellung außergewöhnlicher Dienstleistungen spielt. In dieser spannenden Position sind Sie dafür verantwortlich, eine positive Kundenerfahrung zu schaffen, indem Sie eng mit Verkaufs- und Betriebsteams zusammenarbeiten. Ihre Aufgaben umfassen die proaktive Verwaltung von Kundenanfragen, die Bereitstellung von Wettbewerbsangeboten und die Sicherstellung der Qualität gemäß internen und externen Vorschriften. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Betriebliche Altersvorsorge

Mitarbeiterunterstützungsprogramm

Rabatt- und Belohnungssystem

Zugang zu 24/7 GP

Rechts- und Finanzberatung

Psychische Gesundheitsberatung

Qualifications

• Erfahrung in der Luftfracht oder Transportplanung, insbesondere im Bereich Seelogistik.
• Starke Kundenservice-Orientierung und Problemlösungsfähigkeiten.

Responsibilities

• Sicherstellen, dass alle Anfragen zeitnah und gemäß den KPI-Zielen bearbeitet werden.
• Proaktive Bereitstellung von Versandupdates und Zusammenarbeit mit Stakeholdern zur Problemlösung.

Skills

Kundenservice-Orientierung

Problemlösungsfähigkeiten

MS Office Kenntnisse

Organisatorische Fähigkeiten

Teamarbeit

Zeitmanagement

Anpassungsfähigkeit an Veränderungen

Tools

Business Process Automation (BPA) Tools

Job description

Become a part of our amazing team in Birmingham!

Your Role

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

Your Responsibilities

1. Ensure all requests are handled promptly and in line with KPI targets, maintaining high service standards.
2. Maintain a consistent and high-quality customer onboarding experience.
3. Provide proactive shipment updates and collaborate with stakeholders to resolve issues before they become complaints.
4. Conduct thorough investigations, root cause analyses, and documentation using internal systems.
5. Utilize Business Process Automation (BPA) tools efficiently for task management.
6. Accurately input and communicate customer requirements to ensure seamless service delivery.
7. Manage customer inquiries, provide competitive quotations, and support sales through up-selling and follow-ups.
8. Ensure quality compliance as per internal and external regulations and agreements.

Your Skills and Experiences

1. Experience in freight forwarding or transport planning, with a focus on Sea Logistics.
2. Excellent knowledge of MS Office features.
3. Strong customer service orientation and problem-solving skills.
4. Excellent organizational and interpersonal skills.
5. Ability to work on own initiative and as part of a team.
6. Very good time management skills with the ability to set priorities and meet deadlines.
7. Ability to adapt to change and embrace new technologies.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, offering discounts, benefits, recognition, and a wellbeing centre. We care for our colleagues and their immediate families with our employee assistance programme providing access to 24/7 GP, legal and financial advice, and mental health counselling. We are a Gold Covenant employer who recognizes the skills, expertise, and value service leavers bring to our organization.