Sea Logistics Customer Care Specialist

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Sea Logistics Customer Care Specialist in Birmingham, der eine Schlüsselrolle bei der Bereitstellung außergewöhnlicher Dienstleistungen spielt. In dieser spannenden Position sind Sie dafür verantwortlich, eine positive Kundenerfahrung zu schaffen, indem Sie direkt mit Kunden interagieren und Probleme proaktiv lösen. Sie arbeiten eng mit Verkaufs- und Betriebsteams zusammen, um eine nahtlose Ausführung sicherzustellen. Das Unternehmen bietet ein unterstützendes Umfeld mit einem umfassenden Belohnungsprogramm, das auf das Wohlbefinden der Mitarbeiter abzielt und zahlreiche Vorteile bietet, um ein glücklicheres und gesünderes Leben zu fördern.

Benefits

Pensionsplan

Mitarbeiterunterstützungsprogramm

Rabatte und Vergünstigungen

Wohlfühlzentrum

Qualifications

• Erfahrung in der Frachtverlagerung oder Transportplanung mit Schwerpunkt auf Seelogistik.
• Ausgezeichnete Kenntnisse der MS Office-Funktionen.

Responsibilities

• Sicherstellen, dass alle Anfragen schnell und gemäß KPI-Zielen bearbeitet werden.
• Proaktive Bereitstellung von Versandupdates und Zusammenarbeit mit Stakeholdern.

Skills

Frachtverlagerung

Transportplanung

MS Office

Kundenservice

Problemlösungsfähigkeiten

Organisation

Interpersonelle Fähigkeiten

Zeitmanagement

Anpassungsfähigkeit

Tools

Business Process Automation (BPA)

Job description

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Sea Logistics Customer Care Specialist, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ef8f54e67b4d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Sea Logistics Customer Care Specialist

Become a part of our amazing team in Birmingham!

Your Role

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

Your Responsibilities

• Ensure all requests are handled promptly and in line with KPI targets, maintaining high service standards.
• Maintain a consistent and high quality customer onboarding experience.
• Provide proactive shipment updates and collaborate with stakeholders to resolve issues before they become complaints.
• Conduct thorough investigations, root cause analyses, and documentation using internal systems.
• Utilize Business Process Automation (BPA) tools efficiently for task management.
• Accurately input and communicate customer requirements to ensure seamless service delivery.
• Manage customer inquiries, provide competitive quotations, and support sales through up-selling and follow-ups.
• Ensure quality compliance as per internal and external regulations and agreements.

Your Skills and Experiences

• Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
• Excellent knowledge of MS Office features.
• Strong customer service orientation and problem-solving skills.
• Excellent organisational skills and strong interpersonal skills.
• Ability to work on own initiative and as part of a team.
• Very good time management skills with the ability to set priorities, fulfill critical tasks in time, and meet deadlines.
• Ability to cope with change and embrace new technologies, demonstrating adaptability.

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Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognizes the skills, expertise, and value service leavers bring to our organization.