Sea Freight Operations Care Specialist

Kuehne + Nagel; Liverpool; On-site; GBP 32,000 - 46,000; Full time

Job summary

Kuehne + Nagel in Liverpool is seeking a Sea Logistics Operational Care Specialist to coordinate export shipments from booking through delivery, ensuring accuracy, efficiency and alignment with customer requirements. You will work with export customers, shipping lines, hauliers and internal teams to arrange transport, prepare documentation and provide proactive updates.

The role requires a strong attention to detail, solid export operations knowledge and a customer-focused approach, with

Qualifications

• Experience in freight forwarding or transport planning with sea freight focus.
• Good understanding of export operations and shipment documentation.
• Strong customer-service mindset and relationship-building skills.
• Excellent organisational and time-management abilities.
• Strong communication and interpersonal skills, collaborative working style.
• IT literacy and proficiency in English for customer and supplier communications.

Responsibilities

• Coordinate export shipments, including carrier bookings, transport arrangements and the preparation of all required documentation.
• Communicate directly with customers, providing proactive shipment updates and ensuring that requirements relating to transit times, carrier selection and routing are met.
• Monitor shipments throughout their journey, resolving deviations and escalating operational issues when necessary.
• Assess customer enquiries, prepare quotations in line with corporate pricing guidelines and identify relevant upselling opportunities.
• Maintain accurate and timely shipment, customer and financial information within our operational and business process automation systems.
• Work closely with shipping lines, hauliers, suppliers, Operational Finance, Trade and Pricing teams to ensure the smooth execution of shipments.
• Support new customer implementations, including system setup and the preparation of working instructions where required.
• Protect profitability by completing financial tasks accurately, selecting suitable carriers, declaring the correct gross profit and identifying opportunities for continuous improvement.

Skills

Freight forwarding

Transport planning

Export operations

Carrier bookings

Customer service

Time management

IT literacy

English communication

Job description

Kuehne + Nagel in Liverpool is seeking a Sea Logistics Operational Care Specialist to coordinate export shipments from booking through delivery, ensuring accuracy, efficiency and alignment with customer requirements. You will work with export customers, shipping lines, hauliers and internal teams to arrange transport, prepare documentation and provide proactive updates.

The role requires a strong attention to detail, solid export operations knowledge and a customer-focused approach, with