Sea Logistics Operational Care Specialist, Import

Kuehne+Nagel; Birmingham; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Pension plan

Employee assistance program

Gold Covenant - forces-friendly

Résumé du poste

Kuehne+Nagel in the United Kingdom is seeking a proactive OCC professional to ensure timely processing of operational tasks, including BPA, customs clearance preparation, sales quotation linkage, and accurate costing. You will coordinate customer shipments, update milestones, and collaborate with Customer Care Locations to guarantee service excellence and operational compliance across the network.

This role offers the chance to contribute to global logistics, deepen expertise in freight

Qualifications

• Strong knowledge of freight forwarding processes and sea logistics operations.
• Working knowledge of customs requirements, shipment methods and Incoterms.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.

Responsabilités

• Coordinate customer shipments and update operational milestones.
• Assist with BPA and customs clearance preparation.
• Link sales quotations to shipments and ensure cost accuracy.
• Retrieve carrier rates and manage cost entry and accruals.
• Monitor carrier performance and resolve discrepancies.
• Ensure gross profit on contracted freight and UK charges.
• Maintain timely milestones in operational systems.

Connaissances

Freight forwarding

Sea logistics

Customs

Analytical skills

Attention to detail

Description du poste

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be part of the Operational Care Centre (OCC) and responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.

How you create impact

• Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
• Prepare and ensure all required documentation and information is available for customs clearance.
• Conduct daily ISR checks and manage discrepancies.
• Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
• Ensure correct gross profit on contracted freight and UK charges.
• Monitor carrier and supplier performance and escape issues where required.
• Resolve operational, rate and performance discrepancies.
• Maintain accurate and timely milestone updates within operational systems.

What we would like you to bring

• Strong knowledge of freight forwarding processes and sea logistics operations.
• Working knowledge of customs requirements, shipment methods and Incoterms.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise.

• You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center.
• We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.
• All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.