Sea Logistics Operational Care Specialist

Kuehne + Nagel; Liverpool; On-site; GBP 32,000 - 46,000; Full time

Job summary

Kuehne + Nagel in Liverpool is seeking a Sea Logistics Operational Care Specialist to coordinate export shipments from booking through delivery, ensuring accuracy, efficiency and alignment with customer requirements. You will work with export customers, shipping lines, hauliers and internal teams to arrange transport, prepare documentation and provide proactive updates.

The role requires a strong attention to detail, solid export operations knowledge and a customer-focused approach, with

Qualifications

• Experience in freight forwarding or transport planning with sea freight focus.
• Good understanding of export operations and shipment documentation.
• Strong customer-service mindset and relationship-building skills.
• Excellent organisational and time-management abilities.
• Strong communication and interpersonal skills, collaborative working style.
• IT literacy and proficiency in English for customer and supplier communications.

Responsibilities

• Coordinate export shipments, including carrier bookings, transport arrangements and the preparation of all required documentation.
• Communicate directly with customers, providing proactive shipment updates and ensuring that requirements relating to transit times, carrier selection and routing are met.
• Monitor shipments throughout their journey, resolving deviations and escalating operational issues when necessary.
• Assess customer enquiries, prepare quotations in line with corporate pricing guidelines and identify relevant upselling opportunities.
• Maintain accurate and timely shipment, customer and financial information within our operational and business process automation systems.
• Work closely with shipping lines, hauliers, suppliers, Operational Finance, Trade and Pricing teams to ensure the smooth execution of shipments.
• Support new customer implementations, including system setup and the preparation of working instructions where required.
• Protect profitability by completing financial tasks accurately, selecting suitable carriers, declaring the correct gross profit and identifying opportunities for continuous improvement.

Skills

Freight forwarding

Transport planning

Export operations

Carrier bookings

Customer service

Time management

IT literacy

English communication

Job description

Sea Logistics Operational Care Specialist

Are you passionate about Sea Logistics and delivering an excellent customer experience?

As a Sea Logistics Operational Care Specialist, you will coordinate export shipments from booking through to delivery, ensuring that each shipment is managed accurately, efficiently and in line with the customer’s requirements.

You will work closely with export customers, shipping lines, hauliers, suppliers and internal teams to arrange transport, prepare the required documentation and provide proactive updates throughout the shipment journey. Your attention to detail, operational knowledge and customer-focused approach will help us deliver a reliable service while supporting profitability and continuous improvement.

How you create impact

• Coordinate export shipments, including carrier bookings, transport arrangements and the preparation of all required documentation.
• Communicate directly with customers, providing proactive shipment updates and ensuring that requirements relating to transit times, carrier selection and routing are met.
• Monitor shipments throughout their journey, resolving deviations and escalating operational issues when necessary.
• Assess customer enquiries, prepare quotations in line with corporate pricing guidelines and identify relevant upselling opportunities.
• Maintain accurate and timely shipment, customer and financial information within our operational and business process automation systems.
• Work closely with shipping lines, hauliers, suppliers, Operational Finance, Trade and Pricing teams to ensure the smooth execution of shipments.
• Support new customer implementations, including system setup and the preparation of working instructions where required.
• Protect profitability by completing financial tasks accurately, selecting suitable carriers, declaring the correct gross profit and identifying opportunities for continuous improvement.

What we would like you to bring

• Previous experience in freight forwarding or transport planning, with a strong focus on sea freight.
• A good understanding of export operations, carrier bookings, transport coordination and shipment documentation.
• A strong customer-service mindset, with the ability to build positive and professional relationships.
• Excellent organisational and time-management skills, with the ability to prioritise critical tasks and meet deadlines.
• Strong communication and interpersonal skills, combined with an approachable and collaborative working style.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.
• The flexibility to adapt to change, learn new processes and embrace new systems and technologies.
• A good level of IT literacy and the English-language skills required to communicate effectively with customers, suppliers and colleagues.

What's in it for you

You will join an international logistics environment where you can build your experience across the full Sea Logistics export journey. Working with customers, shipping lines, hauliers and colleagues across several specialist teams will give you valuable exposure to both the operational and commercial aspects of freight forwarding.You will have the opportunity to strengthen your sea freight expertise, develop your customer-service and problem-solving skills, and contribute ideas that improve processes and operational performance. This is a collaborative role where your work will have a direct impact on customer satisfaction, shipment quality and business results.