Scotland Field IT Support Engineer - Travel-Heavy Role

Cathcart Technology; Easter Howgate; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Remote work

Travel expenses reimbursed

On-site visits

Job summary

Cathcart Technology seeks a Field Services Engineer to support customers across Scotland. The role blends remote service desk tasks with hands-on site visits, hardware installs, and ongoing IT maintenance.

You will be the local technical contact, coordinating with a wider remote team. Travel is frequent and expenses are reimbursed; a full UK driving licence is required, and SC clearance may be pursued.

Qualifications

• Experience in IT support, service desk or a managed services environment.
• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.
• Customer-focused approach with strong communication and troubleshooting skills.
• Eligibility to obtain and maintain Security Check (SC) clearance.
• Must own a vehicle and have a full UK drivers' licence.

Responsibilities

• Providing 1st line IT support remotely and onsite across Scotland.
• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintaining IT asset records, documentation and service tickets.
• Building strong customer relationships and working closely with internal technical teams.

Skills

IT support experience

Customer-focused communication

Microsoft 365 and Windows 11 knowledge

Troubleshooting and problem solving

Tools

Microsoft 365

Intune

Windows 11

Job description

Cathcart Technology seeks a Field Services Engineer to support customers across Scotland. The role blends remote service desk tasks with hands-on site visits, hardware installs, and ongoing IT maintenance.

You will be the local technical contact, coordinating with a wider remote team. Travel is frequent and expenses are reimbursed; a full UK driving licence is required, and SC clearance may be pursued.