IT Field Support Engineer

Cathcart Technology; Easter Howgate; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Remote work

Travel expenses reimbursed

On-site visits

Job summary

Cathcart Technology seeks a Field Services Engineer to support customers across Scotland. The role blends remote service desk tasks with hands-on site visits, hardware installs, and ongoing IT maintenance.

You will be the local technical contact, coordinating with a wider remote team. Travel is frequent and expenses are reimbursed; a full UK driving licence is required, and SC clearance may be pursued.

Qualifications

• Experience in IT support, service desk or a managed services environment.
• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.
• Customer-focused approach with strong communication and troubleshooting skills.
• Eligibility to obtain and maintain Security Check (SC) clearance.
• Must own a vehicle and have a full UK drivers' licence.

Responsibilities

• Providing 1st line IT support remotely and onsite across Scotland.
• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintaining IT asset records, documentation and service tickets.
• Building strong customer relationships and working closely with internal technical teams.

Skills

IT support experience

Customer-focused communication

Microsoft 365 and Windows 11 knowledge

Troubleshooting and problem solving

Tools

Microsoft 365

Intune

Windows 11

Job description

A hands-on Field Services Engineer is required to join a growing technology services business, supporting customers across Scotland (remote working with extensive travel across Scotland).

This is a varied role combining remote service desk support with regular customer site visits, hardware installations and ongoing IT maintenance. You'll be the local technical point of contact for customers, backed by a wider remote support team.

Travel will be particularly busy as new customers are onboarded, so flexibility is essential. All travel, accommodation and subsistence expenses are reimbursed, with expenses paid weekly. You'll work Monday to Friday, 37.5 hours per week on a rotating shift pattern (happy to discuss).

What you'll be doing:

• Providing 1st line IT support remotely and onsite across Scotland.
• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintaining IT asset records, documentation and service tickets.
• Building strong customer relationships and working closely with internal technical teams.

What we're looking for:

• Must own a vehicle and have a full UK drivers' licence
• Someone based in central Scotland for travel across Scotland
• Experience in IT support, service desk or a managed services environment.
• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.
• A customer-focused approach with strong communication and troubleshooting skills.
• Flexibility for extensive travel and occasional overnight stays.
• Eligibility to obtain and maintain Security Check (SC) clearance.

The offer:

They are offering remote working with frequent travel across Scotland (travel is expensed) and can pay a salary of up to £35k alongside a range of benefits.