IT Field Support Engineer

Cathcart Technology; City of Edinburgh; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Expenses reimbursed

Remote working with travel

Job summary

Cathcart Technology is seeking a hands-on Field Services Engineer to support customers across Scotland. This role combines remote service desk assistance with regular on-site visits, hardware installations and ongoing IT maintenance, acting as the local technical contact backed by a wider support team.

You will travel frequently; all travel expenses are reimbursed. The role offers 37.5 hours per week on a rotating pattern, with remote working and a focus on customer relationships, Windows 11,

Qualifications

• Experience in IT support, service desk or managed services.
• Own a vehicle and full UK driving licence.
• Based in central Scotland with willingness to travel across Scotland.
• Eligibility to obtain and maintain Security Check (SC) clearance.

Responsibilities

• Provide 1st line IT support remotely and onsite across Scotland.
• Troubleshoot Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Support customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintain IT asset records, documentation and service tickets.
• Build strong customer relationships and work closely with internal technical teams.

Skills

IT support

Service desk

Remote & onsite support

Microsoft 365

Windows 11

Intune

Networking basics

Tools

Microsoft 365

Intune

Windows 11

Printers

Job description

A hands-on Field Services Engineer is required to join a growing technology services business, supporting customers across Scotland (remote working with extensive travel across Scotland).

This is a varied role combining remote service desk support with regular customer site visits, hardware installations and ongoing IT maintenance. You’ll be the local technical point of contact for customers, backed by a wider remote support team.

Travel will be particularly busy as new customers are onboarded, so flexibility is essential. All travel, accommodation and subsistence expenses are reimbursed, with expenses paid weekly. You’ll work Monday to Friday, 37.5 hours per week on a rotating shift pattern (happy to discuss).

What you’ll be doing:

• Providing 1st line IT support remotely and onsite across Scotland.
• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintaining IT asset records, documentation and service tickets.
• Building strong customer relationships and working closely with internal technical teams.

What we’re looking for:

• Must own a vehicle and have a full UK drivers’ licence
• Someone based in central Scotland for travel across Scotland
• Experience in IT support, service desk or a managed services environment.
• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.
• A customer-focused approach with strong communication and troubleshooting skills.
• Flexibility for extensive travel and occasional overnight stays.
• Eligibility to obtain and maintain Security Check (SC) clearance.

The offer:

They are offering remote working with frequent travel across Scotland (travel is expensed) and can pay a salary of up to £35k alongside a range of benefits.