IT Field Support Engineer

Cathcart Technology; Glasgow; Remote; GBP 32,000 - 39,000; Full time

Job summary

Cathcart Technology is seeking a Field Services Engineer to support customers across Scotland with remote and on-site IT services. The role involves hardware installations, onboarding, and ongoing maintenance, backed by a remote support team.

You will travel extensively, with expenses reimbursed, and work a 37.5-hour week on a rotating shift. Candidates based in central Scotland with a vehicle are preferred and SC clearance eligibility is required.

Qualifications

• Experience in IT support/service desk or MSP.
• Knowledge of Microsoft 365, Windows 11, Intune, and basic networking.
• Eligible for SC clearance.
• Own a vehicle and full UK driving licence.
• Based in central Scotland.
• Travel across Scotland with overnight stays.
• Customer-focused with strong communication.

Responsibilities

• Provide 1st line IT support remotely and onsite across Scotland.
• Troubleshoot Windows 11, Microsoft 365, Intune, laptops/desktops/mobile devices and printers.
• Support customer sites, hardware deployments, onboarding and upgrades.
• Maintain IT asset records, documentation and service tickets.
• Build relationships and collaborate with internal technical teams.

Skills

1st line IT support

Customer service

Communication

Troubleshooting

Mobile devices

Tools

Microsoft 365

Intune

Windows 11

Basic networking

Ticketing systems

Job description

A hands-on Field Services Engineer is required to join a growing technology services business, supporting customers across Scotland (remote working with extensive travel across Scotland).

This is a varied role combining remote service desk support with regular customer site visits, hardware installations and ongoing IT maintenance. You’ll be the local technical point of contact for customers, backed by a wider remote support team.

Travel will be particularly busy as new customers are onboarded, so flexibility is essential. All travel, accommodation and subsistence expenses are reimbursed, with expenses paid weekly. You’ll work Monday to Friday, 37.5 hours per week on a rotating shift pattern (happy to discuss).

What you’ll be doing:

• Providing 1st line IT support remotely and onsite across Scotland.
• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.
• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.
• Maintaining IT asset records, documentation and service tickets.
• Building strong customer relationships and working closely with internal technical teams.

What we’re looking for:

• Must own a vehicle and have a full UK drivers’ licence
• Someone based in central Scotland for travel across Scotland
• Experience in IT support, service desk or a managed services environment.
• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.
• A customer-focused approach with strong communication and troubleshooting skills.
• Flexibility for extensive travel and occasional overnight stays.
• Eligibility to obtain and maintain Security Check (SC) clearance.

The offer:

They are offering remote working with frequent travel across Scotland (travel is expensed) and can pay a salary of up to £35k alongside a range of benefits.