School Success Strategist – EdTech SaaS

Connecting Education; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

30 days holiday, including bank holidays

Weekly team lunches

Team retreats

Training budget for career development

Modern office in trendy Sky Gardens, Nine Elms

Job summary

A forward-thinking EdTech company is seeking a Customer Success Associate to manage school accounts and ensure customer success. The role focuses on adoption, retention, and delivering value through expert guidance and training. Candidates should have a minimum of 2 years in customer success, possess strong technical skills, and be able to manage multiple priorities. This position promises significant growth opportunities and a vibrant team culture with various perks, including 30 days of holiday.

Qualifications

• Minimum 2 years in customer success, account management, or related role.
• Proven ability to manage multiple accounts while maintaining high satisfaction scores.
• Experience working autonomously and solving problems independently.

Responsibilities

• Own customer outcomes for assigned school accounts.
• Drive onboarding and adoption of the platform.
• Lead training sessions for school staff.
• Provide technical guidance and troubleshoot issues.
• Conduct regular check-ins and maintain customer records.

Skills

Customer success management

Technical aptitude

Problem-solving

Excellent communication

Tools

Salesforce

HubSpot

Intercom

Job description

A forward-thinking EdTech company is seeking a Customer Success Associate to manage school accounts and ensure customer success. The role focuses on adoption, retention, and delivering value through expert guidance and training. Candidates should have a minimum of 2 years in customer success, possess strong technical skills, and be able to manage multiple priorities. This position promises significant growth opportunities and a vibrant team culture with various perks, including 30 days of holiday.