School Receptionist and Administration Assistant

Outcomes First Group; Walsall; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme with options to grow

Your Wellbeing Matters – mental health

Vista Benefits Platform access

Health, wellbeing and insurance perks

UK discounts

Cycle to Work & Electric Car schemes

Critical illness cover

Family Growth Support and enhanced par

Job summary

Ryecroft School, part of Outcomes First Group, is seeking a Receptionist & Administration Assistant to welcome visitors and support daily school operations in a busy ASC environment in Walsall.

You will manage front-of-house enquiries, support safeguarding, maintain pupil records, and assist the Office Manager with general administration to keep the school functioning smoothly.

Qualifications

• Previous experience in an administration, reception or office-based role.
• Excellent communication and customer service skills.
• Strong IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Ability to manage multiple tasks, prioritise effectively and maintain accuracy in a busy environment.
• A positive, proactive approach and a willingness to support colleagues across the school.
• A high level of discretion, professionalism and understanding of confidentiality.
• Strong organisational skills and excellent attention to detail.
• Empathy, patience and a genuine desire to make a positive difference to the lives of children and young people.

Responsibilities

• Providing a professional and friendly welcome to visitors, parents, carers and external professionals.
• Acting as the first point of contact for telephone, email and reception enquiries.
• Supporting safeguarding and visitor management procedures to ensure a safe school environment.
• Maintaining accurate pupil records, registers, school databases and administrative systems.
• Assisting with attendance monitoring and communicating with families regarding absences.
• Managing correspondence, filing, data entry and document preparation. Coordinating post, deliveries, stationery supplies and general office resources.
• Providing administrative support to the Office Manager and wider school team.
• Helping ensure the school office remains organised, efficient and welcoming.
• Previous experience in an administration, reception or office-based role.

Skills

Excellent communication & customer

Microsoft Office

Multi-tasking

Proactive attitude

Discretion & confidentiality

Organisational skills

Tools

Microsoft Office

Job description

Are you an organised, friendly and proactive administrator looking for a rewarding role where your work truly makes a difference?, At Ryecroft School, we're seeking a Receptionist & Administration Assistant to join our dedicated team. As the first person pupils, families, visitors and professionals see when they contact or visit the school, you'll play a key role in creating a warm, professional and supportive environment for everyone who walks through our doors. This is far more than a receptionist role. You'll be at the centre of school life, helping to keep our operations running smoothly while supporting a specialist setting that empowers young people with Autism Spectrum Conditions (ASC) and additional complex needs to achieve their very best. If you thrive in a busy environment, enjoy building positive relationships and take pride in being highly organised, we'd love to hear from you.

What You'll Be Doing

• Providing a professional and friendly welcome to visitors, parents, carers and external professionals.
• Acting as the first point of contact for telephone, email and reception enquiries.
• Supporting safeguarding and visitor management procedures to ensure a safe school environment.
• Maintaining accurate pupil records, registers, school databases and administrative systems.
• Assisting with attendance monitoring and communicating with families regarding absences.
• Managing correspondence, filing, data entry and document preparation. Coordinating post, deliveries, stationery supplies and general office resources.
• Providing administrative support to the Office Manager and wider school team.
• Helping ensure the school office remains organised, efficient and welcoming.
• Previous experience in an administration, reception or office-based role.
• Excellent communication and customer service skills.
• Strong IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• The ability to manage multiple tasks, prioritise effectively and maintain accuracy in a busy environment.
• A positive, proactive approach and a willingness to support colleagues across the school.
• A high level of discretion, professionalism and understanding of confidentiality.
• Strong organisational skills and excellent attention to detail.
• Empathy, patience and a genuine desire to make a positive difference to the lives of children and young people.
• Ryecroft School has capacity for 60 pupils, opened in September 2024 and caters for pupils with Autism and complex needs.

The school is located in Walsall. Walsall is a market town in the West Midlands County. It is located 9 miles north-west of Birmingham, 7 miles east of Wolverhampton and 9 miles from Lichfield. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running.

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• \"Your Wellbeing Matters\" - mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support