Receptionist & Administrative Assistant

Outcomes First Group; Stapleford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Your Wellbeing Matters

Job summary

Hemlock Stone School in Stapleford, Nottinghamshire, is seeking a Receptionist & Administrative Assistant who will be the first point of contact for pupils, families and visitors. You will manage reception, handle calls and emails, support safeguarding and contribute to daily admin to keep the school running smoothly.

We require GCSE Maths and English at grade 4 or above, at least three years’ office experience, and strong IT skills (Word, Excel, Outlook, PowerPoint).

Qualifications

• GCSE Maths and English Grade 4 or above required.
• At least three years' experience in an office environment.
• Strong IT skills including Word, Excel, Outlook and PowerPoint.
• Professional, welcoming and customer-focused approach.

Responsibilities

• Welcoming visitors, parents, professionals and contractors.
• Managing reception activities, telephone calls, emails and enquiries.
• Supporting visitor sign-in processes and safeguarding procedures.
• Maintaining school diaries, calendars and administrative systems.
• Assisting with data entry, filing, photocopying and general office administration.

Skills

Customer facing

Organisational skills

Calm under pressure

Communication

Teamwork

Education

GCSE Maths and English Grade 4+

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

At Hemlock Stone School, we provide a nurturing and supportive environment for children and young people with autism and complex needs. We believe every interaction matters, and as our Receptionist & Administrative Assistant, you'll play a vital role in creating a positive first impression for pupils, families, visitors and professionals alike. This is much more than a reception role. You'll be at the heart of our school community, helping to ensure the smooth day-to-day running of the school while supporting our staff team to deliver exceptional outcomes for our pupils. As the first point of contact for the school, you'll provide a professional, friendly and efficient reception and administrative service. From welcoming visitors and managing enquiries to supporting key school processes, you'll help create an organised, safe and welcoming environment where pupils can thrive.

What you'll be doing:

• Welcoming visitors, parents, professionals and contractors to the school.
• Managing reception activities, telephone calls, emails and enquiries.
• Supporting visitor sign-in processes and ensuring safeguarding procedures are followed.
• Maintaining school diaries, calendars and administrative systems.
• Preparing correspondence, documents and reports.
• Supporting attendance processes, including absence follow-up calls.
• Assisting with data entry, filing, photocopying and general office administration.
• Managing incoming and outgoing post, deliveries and stationery supplies.
• Supporting the Office Manager and wider school team with administrative tasks.
• Helping maintain an organised, professional and welcoming reception environment.
• We're looking for a personable, organised and proactive administrator who enjoys working with people and takes pride in delivering excellent customer service.
• GCSE Maths and English Grade 4 or above required
• At least three years' experience working within an office environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
• The ability to remain calm and professional when handling sensitive or challenging enquiries.
• Strong organisational skills with the ability to prioritise competing tasks.
• A professional, welcoming and customer-focused approach.
• The ability to maintain confidentiality and handle sensitive information appropriately.
• Empathy and understanding for children and young people with additional needs.
• Hemlock Stone School in Stapleford, Nottinghamshire opened in March 2026, and caters for up to 66 pupils, providing a specialist learning environment for young people with Autism Spectrum Conditions (ASC) and Complex Needs.
• For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties.
• As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care.
• We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running.
• We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
• Life Assurance
• Pension scheme with options to increase contributions
• "Your Wellbeing Matters" - mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support