School Receptionist & Administrator

Protocol Education; North East; On-site; GBP 18,000 - 23,000; Full time

Job summary

Protocol Education is seeking a friendly Receptionist & Administrator for a welcoming primary school in the West End of Newcastle (NE4). You will be the first point of contact for pupils, parents, visitors and staff, helping the office run smoothly on a day‑to‑day basis.

Ideal candidates will be available for 35 hours per week with some flexibility. This long-term role may become indefinite, offering valuable experience within a supportive school community.

Qualifications

• Experience as a school administrator or receptionist is preferred.
• Strong front‑of‑house and customer service skills.
• Organised and able to manage multiple tasks efficiently.

Responsibilities

• Manage the school's front reception area.
• Answer and direct incoming telephone calls.
• Welcome parents, visitors and external agencies.
• Provide administrative support to the wider office team.
• Respond to day‑to‑day enquiries in a professional manner.
• Maintain records and carry out general office duties.
• Support the smooth running of the school office.

Skills

Front-of-house

Customer service

Organised

Proactive

Job description

Are you an organised, friendly, and professional administrator looking for your next opportunity in education?

A welcoming and community-focused primary school in the West End of Newcastle (NE4) is seeking a Receptionist & Administrator to join their dedicated office team. This is an excellent opportunity to become the first point of contact for pupils, parents, visitors, and staff while playing a key role in the day‑to‑day running of the school.

Location: West End Newcastle (NE4)
Hours: Ideally 35 hours per week (flexibility available for the right candidate)
Start Date: ASAP
Contract: Long-term, with the potential to become an indefinite role

What you’ll be doing:

• Managing the school's front reception area
• Answering and directing incoming telephone calls
• Welcoming parents, visitors, and external agencies
• Providing administrative support to the wider office team
• Responding to day‑to‑day enquiries in a professional manner
• Maintaining records and carrying out general office duties
• Supporting the smooth running of the school office

This role could be perfect if you are:

• An experienced school administrator or receptionist
• Someone with previous front‑of‑house or customer‑facing experience
• Confident communicating with a wide range of people
• Organised, proactive, and able to manage multiple tasks
• Friendly, approachable, and professional
• Looking for a long‑term opportunity within a supportive school environment

Previous school experience would be highly desirable, however the school is happy to consider exceptional candidates from other sectors who can demonstrate outstanding administrative and customer service skills.

About the school:

Located in the heart of Newcastle's West End, this primary school is known for its welcoming atmosphere and strong sense of community. The successful candidate will join an established office team and play an important role in creating a positive experience for everyone entering the school.

What you’ll gain:

This is a fantastic opportunity to secure a long‑term position within a supportive primary school, with the potential for the role to become indefinite for the right person. You'll gain valuable experience working within a busy school office while becoming a key member of the wider school community.

Why work with Protocol Education?

• Weekly PAYE pay, no umbrella companies
• FREE access to our online CPD Academy
• Personalised support from a dedicated consultant
• Opportunities across a range of schools and settings
• Streamlined registration process
• Referral scheme with rewards for successful recommendations

All applicants will require the appropriate qualifications and training for this role.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children.

We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance Keeping Children Safe in Education , this may also include an online search as part of our due diligence on shortlisted applicants.

We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided.