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AWD online; Hedge End; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

One fully paid day off per academic yr

October half-term break during trial

Staff leisure centre membership

Public sector pension scheme

Cycle-to-Work scheme

Job summary

AWD online is seeking an enthusiastic Receptionist/Administrator to join a busy school reception team in Hedge End. You will be the first point of contact for visitors, parents, carers, staff and pupils, delivering a friendly, efficient service and supporting front-of-house administration.

This full-time, permanent role provides term-time hours (36.25 per week) with DBS and safety compliance, using SIMS and Microsoft Office to maintain records and assist with bookings.

Qualifications

• Excellent verbal and written communication skills.
• Confident, professional and friendly manner when dealing with visitors, parents, carers, staff and pupils.
• Good organisational skills with the ability to manage a busy reception desk.
• Ability to work independently and as part of a team.
• Flexible approach to work with positive response when priorities change.
• Tact, diplomacy, patience and a calm approach for different enquiries.
• Genuine interest in supporting young people and a welcoming school environment.
• Willingness to follow safeguarding, DBS, health and safety procedures.

Responsibilities

• Provide professional front-of-house and switchboard service daily.
• Meet and greet visitors and handle enquiries promptly.
• Maintain electronic visitor sign-in records and DBS/fire safety compliance.
• Keep reception area smart, tidy and welcoming at all times.
• Manage electronic meeting room booking forms.
• Support with pupil and staff enquiries using school systems.

Skills

Verbal and written communication

Front-of-house customer service

Organisational skills

Independent worker

Team collaboration

Adaptable/flexible

Tact and diplomacy

Safeguarding awareness

Composure under pressure

Interest in supporting young people

Tools

Microsoft Office

Job description

We have a fantastic new job opportunity for an enthusiastic, organised and efficient person to join a busy school reception team, acting as a welcoming first point of contact for visitors, parents, carers, staff and pupils.

If you’ve also worked in the following roles, we’d also like to hear from you: Receptionist, Front of House Assistant, Front of House Receptionist, Reception Administrator, Office Receptionist, Administrator, Office Administrator, Administration Assistant, Customer Service Administrator, Customer Service Assistant

SALARY: Actual Salary for 38 Weeks per Year £21,041 (£25,614 per annum FTE)

LOCATION: Hedge End, Southampton, Hampshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 36.25 hours per week, 7.45am to 3.30pm Monday to Friday, term-time only, currently 38 weeks per year

JOB OVERVIEW

This is a rewarding opportunity for a Receptionist / Administrator who enjoys working with people, providing excellent customer service and helping to maintain a professional, welcoming and well-organised reception area.

As a Receptionist / Administrator, you will provide a daily switchboard and reception service, respond to telephone and email enquiries, meet and greet visitors and support the smooth running of front-of-house administration.

The Receptionist / Administrator will also help maintain electronic records, support meeting room bookings, assist with pupil and staff enquiries and use school systems to provide accurate administrative support when required.

DUTIES

• Provide Reception Support: Deliver a professional, friendly and efficient front-of-house and switchboard service each day
• Meet and Greet Visitors: Welcome visitors, parents, carers, staff and pupils, ensuring enquiries are handled quickly and appropriately
• Maintain Visitor Records: Keep electronic staff and visitor sign-in and sign-out records up to date, following DBS and fire evacuation requirements
• Keep Reception Presentable: Ensure the reception area remains smart, tidy, organised and welcoming at all times
• Manage Booking Forms: Update and maintain electronic meeting room booking forms
• Maintain Contact Information: Update telephone lists and support accurate internal communication
• Support Pupil and Staff Enquiries: Assist in locating pupils and teachers and deal with general enquiries from visitors, staff and pupils
• Use School Systems: Use SIMS to print timetables, class lists and reports, and assist with updating student absences where required
• Support Administration: Assist with computer-based administrative systems and provide back-up support during administrative staff absence
• Follow Safeguarding Procedures: Work in line with safeguarding, DBS, health and safety regulations and agreed codes of practice

CANDIDATE REQUIREMENTS

• Excellent verbal and written communication skills
• Confident, professional and friendly manner when dealing with visitors, parents, carers, staff and pupils
• Good organisational skills with the ability to manage a busy reception desk
• Ability to use Microsoft Office, including Word, Outlook and general administrative systems
• Able to work independently and as part of a team
• Flexible approach to work, with the ability to respond positively when priorities change
• Tact, diplomacy, patience and a calm approach when dealing with different enquiriesA genuine interest in supporting young people and contributing to a welcoming school environment
• Willingness to follow safeguarding, DBS, health and safety and school procedures

BENEFITS

• Friendly and sociable colleagues
• One fully paid day off per academic year to support personal events
• Two-week October half-term break during the current trial period
• Staff membership rates for the modern on-site leisure centre
• Enrolment in one of the UK’s largest public sector pension schemes
• Tax-efficient Cycle-to-Work scheme through salary sacrifice

Successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks

We reserve the right to close any of our vacancies early.

JOB REF: AWDO-P15118