Receptionist / Administrator

AWD online; Eastleigh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site car park

Staff leisure centre membership

UK public sector pension scheme

Cycle-to-Work scheme

Job summary

The School in Hedge End is seeking a dedicated Receptionist/Administrator to be the first point of contact for visitors, staff and pupils. You will manage the daily switchboard, greet guests, and support front-of-house administration across a busy school reception.

The role requires excellent communication, strong organisational skills, and the ability to use Microsoft Office and school systems. It is a full-time, permanent position with term-time hours and DBS/safeguarding compliance expected.

Qualifications

• Excellent verbal and written communication skills.
• Professional and friendly manner.
• Good organisational skills and ability to manage a busy desk.
• Experience with Microsoft Office (Word, Outlook) and admin systems.
• Ability to work independently and as part of a team.
• Flexible approach and calm under pressure.
• Interest in supporting pupils and contributing to a welcoming school environment.
• Willingness to follow safeguarding, DBS, health and safety procedures.

Responsibilities

• Provide reception and switchboard service.
• Meet and greet visitors and handle enquiries.
• Maintain electronic staff and visitor sign-in records.
• Keep reception area neat and welcoming.
• Support room bookings using electronic forms.
• Update telephone lists and internal communications.
• Assist with pupil and staff enquiries.
• Use SIMS to print timetables, lists and reports.
• Provide back-up support during staff absence.
• Follow safeguarding procedures.

Skills

Excellent communication

Organisational skills

Teamwork

Independent work

Customer service

Tools

Microsoft Office

Word

Outlook

Job description

Receptionist / Administrator

We have a fantastic new job opportunity for an enthusiastic, organised and efficient person to join a busy school reception team, acting as a welcoming first point of contact for visitors, parents, carers, staff and pupils.

If you’ve also worked in the following roles, we’d also like to hear from you: Receptionist, Front of House Assistant, Front of House Receptionist, Reception Administrator, Office Receptionist, Administrator, Office Administrator, Administration Assistant, Customer Service Administrator, Customer Service Assistant

SALARY: Actual Salary for 38 Weeks per Year £21,041 (£25,614 per annum FTE)

LOCATION: Hedge End, Southampton, Hampshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 36.25 hours per week, 7.45am to 3.30pm Monday to Friday, term-time only, currently 38 weeks per year

JOB OVERVIEW

This is a rewarding opportunity for a Receptionist / Administrator who enjoys working with people, providing excellent customer service and helping to maintain a professional, welcoming and well‑organised reception area.

As a Receptionist / Administrator, you will provide a daily switchboard and reception service, respond to telephone and email enquiries, meet and greet visitors and support the smooth running of front‑of‑house administration.

The Receptionist / Administrator will also help maintain electronic records, support meeting room bookings, assist with pupil and staff enquiries and use school systems to provide accurate administrative support when required.

DUTIES

• Provide Reception Support: Deliver a professional, friendly and efficient front‑of‑house and switchboard service each day
• Meet and Greet Visitors: Welcome visitors, parents, carers, staff and pupils, ensuring enquiries are handled quickly and appropriately
• Maintain Visitor Records: Keep electronic staff and visitor sign‑in and sign‑out records up to date, following DBS and fire evacuation requirements
• Keep Reception Presentable: Ensure the reception area remains smart, tidy, organised and welcoming at all times
• Manage Booking Forms: Update and maintain electronic meeting room booking forms
• Maintain Contact Information: Update telephone lists and support accurate internal communication
• Support Pupil and Staff Enquiries: Assist in locating pupils and teachers and deal with general enquiries from visitors, staff and pupils
• Use School Systems: Use SIMS to print timetables, class lists and reports, and assist with updating student absences where required
• Support Administration: Assist with computer‑based administrative systems and provide back‑up support during administrative staff absence
• Follow Safeguarding Procedures: Work in line with safeguarding, DBS, health and safety regulations and agreed codes of practice

CANDIDATE REQUIREMENTS

• Excellent verbal and written communication skills
• Confident, professional and friendly manner when dealing with visitors, parents, carers, staff and pupils
• Good organisational skills with the ability to manage a busy reception desk
• Ability to use Microsoft Office, including Word, Outlook and general administrative systems
• Able to work independently and as part of a team
• Flexible approach to work, with the ability to respond positively when priorities change
• Tact, diplomacy, patience and a calm approach when dealing with different enquiries
• A genuine interest in supporting young people and contributing to a welcoming school environment
• Willingness to follow safeguarding, DBS, health and safety and school procedures

BENEFITS

• Friendly and sociable colleagues
• One fully paid day off per academic year to support personal events
• Two‑week October half‑term break during the current trial period
• Free on‑site car park
• Staff membership rates for the modern on‑site leisure centre
• Enrolment in one of the UK’s largest public sector pension schemes
• Tax‑efficient Cycle‑to‑Work scheme through salary sacrifice
• Good transport links

Successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks

We reserve the right to close any of our vacancies early.