School IT Support Technician: Networks & Cloud

London Borough of Havering; Romford; On-site; GBP 29,000 - 31,000; Full time

Job summary

London Borough of Havering is seeking a School IT Support Associate to deliver reliable IT services to schools across Havering. You will provide hands-on support, troubleshoot issues, and help maintain smooth IT operations while traveling between sites.

Ideal candidates have customer service experience and familiarity with desktop systems, cloud services (Microsoft 365, Google, Apple), and ITIL-based service desk practices. Training is available to build required skills.

Qualifications

• Experience in customer service in an IT context is essential.
• Familiarity with desktop support, networks, and cloud-based services is beneficial.
• Willingness to learn and develop across ITIL practices and service desk functions.

Responsibilities

• Provide hands-on IT support across schools in Havering and nearby areas, traveling between sites.
• Troubleshoot issues and maintain smooth IT operations for end users.
• Assist with projects like installing networks, Wi-Fi, and cloud solutions.
• Support 1st/2nd line service desk functions and build strong relationships with schools.

Skills

Customer service

Technical troubleshooting

IT support

Networking

Cloud services

Tools

Windows desktop

Microsoft 365

Google

Apple devices

Job description

London Borough of Havering is seeking a School IT Support Associate to deliver reliable IT services to schools across Havering. You will provide hands-on support, troubleshoot issues, and help maintain smooth IT operations while traveling between sites.

Ideal candidates have customer service experience and familiarity with desktop systems, cloud services (Microsoft 365, Google, Apple), and ITIL-based service desk practices. Training is available to build required skills.