School IT Support Associate

London Borough of Havering; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

London Borough of Havering is looking for a proactive School IT Support Associate to deliver hands-on IT support across Havering schools and neighbouring sites. You will troubleshoot issues, build relationships with school staff, and help ensure smooth IT operations across multiple locations.

You will work with engineers on projects such as network and Wi‑Fi installations and cloud solutions, supporting the 1st/2nd line service desk while maintaining strong customer service and SLA compliance.

Qualifications

• Experience in customer service and supporting a range of technical services.
• Experience with desktop Windows, cloud-based services (Microsoft 365, Google, Apple), and network/server management in an ITIL environment.
• Willingness to travel between Havering schools and meet SLAs.

Responsibilities

• Provide hands-on IT support across Havering schools.
• Travel between sites to troubleshoot issues and maintain IT operations.
• Assist with projects including network and Wi‑Fi installations and cloud solutions.
• Support the 1st/2nd line service desk.

Skills

Customer service

Windows desktop

Cloud services

Networking basics

ITIL

Microsoft 365

Google Workspace

Apple devices

Communication

Tools

Microsoft 365

Google Workspace

Apple devices

Job description

School IT Support Associate

Salary - G3 - £29,436 - £31,158pa

Traded Services - Education

Job Description

Are you a dynamic individual with technical know how and the ability to deliver a high level of customer service?

Havering Council are looking for an IT Associate to work in the traded services team, with a strong customer service focus, to deliver its IT services to schools.

You will provide hands‑on IT support across schools in Havering and nearby areas. Travelling between sites, you will troubleshoot issues, build relationships, and ensure smooth IT operations.

You will also work with the team of engineers assisting with projects like installing networks, Wi‑Fi, Cloud solutions, and support the 1st/2nd line functions of service desk.

About You

If you are an IT apprentice looking for your first role, a junior IT technician looking for your next step up or looking to take on more responsibility and make a difference to the IT within our schools, then this is the role for you.

You will have previous customer service experience, have supported a range of technical services, ranging from the setup, maintaining, troubleshooting desktop (Windows), cloud‑based services (Microsoft 365, Google, Apple), network and server management within an ITIL environment, and have delivered against service level agreements.

Not fully up to speed in those areas? Don't worry, as long as you are willing to learn, we can offer training support to fill the knowledge gaps.

Your excellent communication skills and ‘can do’ approach will be essential to your success in your ability to work as part of the team and develop effective working relationships.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The closing date for the receipt of applications is 4/10/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.

Interview date 8/10/26

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start‑ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.