School IT Support Associate

London Borough of Havering; Romford; On-site; GBP 29,000 - 31,000; Full time

Job summary

London Borough of Havering is seeking a School IT Support Associate to deliver reliable IT services to schools across Havering. You will provide hands-on support, troubleshoot issues, and help maintain smooth IT operations while traveling between sites.

Ideal candidates have customer service experience and familiarity with desktop systems, cloud services (Microsoft 365, Google, Apple), and ITIL-based service desk practices. Training is available to build required skills.

Qualifications

• Experience in customer service in an IT context is essential.
• Familiarity with desktop support, networks, and cloud-based services is beneficial.
• Willingness to learn and develop across ITIL practices and service desk functions.

Responsibilities

• Provide hands-on IT support across schools in Havering and nearby areas, traveling between sites.
• Troubleshoot issues and maintain smooth IT operations for end users.
• Assist with projects like installing networks, Wi-Fi, and cloud solutions.
• Support 1st/2nd line service desk functions and build strong relationships with schools.

Skills

Customer service

Technical troubleshooting

IT support

Networking

Cloud services

Tools

Windows desktop

Microsoft 365

Google

Apple devices

Job description

School IT Support Associate, Salary - G3 - £29,436 - £31,158pa
Traded Services - Education
Are you a dynamic individual with technical know how and the ability to deliver a high level of customer service?
Havering Council are looking for an IT Associate to work in the traded services team, with a strong customer service focus, to deliver its IT services to schools.
You will provide hands-on IT support across schools in Havering and nearby areas. Travelling
between sites, you will troubleshoot issues, build relationships, and ensure smooth IT operations.
You will also work with the team of engineers assisting with projects like installing networks, Wi-Fi, Cloud solutions, and support the 1st/2nd line functions of service desk.
If you are an IT apprentice looking for your first role, a junior IT technician looking for your next step up or looking to take on more responsibility and make a difference to the IT within our schools, then this is the role for you.
You will have previous customer service experience, have supported a range of technical services, ranging from the setup, maintaining, troubleshooting desktop (Windows), cloud-based services (Microsoft 365, Google, Apple), network and server management within an ITIL environment, and have delivered against service level agreements.
Not fully up to speed in those areas? Don't worry, as long as you are willing to learn, we can offer training support to fill the knowledge gaps.
Your excellent communication skills and 'can do' approach will be essential to your success in your ability to work as part of the team and develop effective working relationships.