Education IT Technician: Classroom Tech & Support

Marchant Recruitment; Waterford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marchant Recruitment is seeking a knowledgeable IT Technician for a busy secondary school in Watford, Hertfordshire. You will provide day-to-day technical assistance across the school, helping ensure computers, networks and classroom technology run reliably, while working closely with teaching staff and the wider support team.

This role requires a patient, approachable communicator who can explain technical information clearly and prioritise requests in a busy school environment.

Qualifications

• Experience in an IT support, helpdesk or technical support role.
• Experience in a school or educational setting is strongly preferred.
• Good working knowledge of Windows devices and Microsoft 365.
• Basic understanding of networking, Wi‑Fi, user accounts and system security.
• Relevant IT qualifications or certifications would be advantageous.
• Right to work in the UK.

Responsibilities

• Providing first-line technical support to teaching staff, administrative employees and authorised users.
• Diagnosing and resolving hardware, software, connectivity and peripheral issues.
• Installing, configuring and maintaining computers, laptops, printers and interactive classroom displays.
• Supporting staff accounts, user permissions and approved software.
• Assisting with maintenance of school networks, Wi‑Fi connectivity and shared IT resources.
• Monitoring and logging support requests, documenting issues and follow‑ups.
• Escalating complex problems to senior IT colleagues or external service providers.
• Supporting software updates, device configuration and routine maintenance.
• Assisting with secure management of school devices, user accounts and sensitive information.
• Maintaining records of equipment, repairs, software licences and incidents.
• Supporting staff with classroom technology and approved digital learning tools.
• Following data protection, cybersecurity and safeguarding procedures.

Skills

Troubleshooting

Communication skills

Organisation

Customer service

Problem solving

Education

IT qualifications or certifications

Tools

Microsoft 365

Windows OS

Job description

Marchant Recruitment is seeking a knowledgeable IT Technician for a busy secondary school in Watford, Hertfordshire. You will provide day-to-day technical assistance across the school, helping ensure computers, networks and classroom technology run reliably, while working closely with teaching staff and the wider support team.

This role requires a patient, approachable communicator who can explain technical information clearly and prioritise requests in a busy school environment.