School IT Technician: Classroom & User Support

Marchant Recruitment; Hertford Heath; On-site; GBP 23,000 - 32,000; Full time

Job summary

Marchant Recruitment is seeking an IT Technician for a well-established secondary school in Watford, Hertfordshire. You will deliver first-line IT support to teachers and staff, setting up devices and maintaining the school’s IT assets to ensure smooth teaching and learning.

The role focuses on troubleshooting hardware and software, supporting classroom technology, and maintaining secure, available systems during lessons and examinations.

Qualifications

• Experience in IT support or helpdesk is desirable.
• Experience in a school setting would be advantageous.
• Good working knowledge of Windows devices, Microsoft 365 and common hardware/software issues.

Responsibilities

• Respond to IT support requests and troubleshoot hardware, software and connectivity problems.
• Set up, configure and maintain desktop computers, laptops, tablets, printers and classroom technology.
• Assist teachers with interactive displays, projectors, audio equipment and other teaching resources.
• Support user accounts, passwords, access permissions and device setup in line with school procedures.
• Help maintain school networks and escalate complex technical issues to senior IT staff or external providers.
• Install approved software updates and assist with routine system maintenance.
• Monitor equipment condition and report faults requiring specialist repair.
• Maintain accurate records of IT assets, software licences, repairs and support requests.
• Assist with preparing devices and technical facilities for examinations, staff training and school events.
• Follow data protection, cybersecurity and acceptable-use policies.
• Handle pupil and staff information responsibly and report suspected security concerns promptly.
• Provide patient, practical guidance to staff who need assistance using school technology.

Skills

Windows & M365

Hardware troubleshooting

User support

Networking basics

Classroom tech

Clear communication

Education

No formal degree required

Tools

Active Directory

School MIS platforms

Job description

Marchant Recruitment is seeking an IT Technician for a well-established secondary school in Watford, Hertfordshire. You will deliver first-line IT support to teachers and staff, setting up devices and maintaining the school’s IT assets to ensure smooth teaching and learning.

The role focuses on troubleshooting hardware and software, supporting classroom technology, and maintaining secure, available systems during lessons and examinations.