School IT Support Engineer — Hands-On, Growth Path

Education Support Professionals Ltd; City of Westminster; On-site; GBP 28,000 - 30,000; Full time

Job summary

Education Support Professionals (ESP) are recruiting an Onsite IT Support Engineer to Westminster City School, supporting the day-to-day IT needs of staff and students. Initially you’ll work alongside an experienced Senior IT Engineer, with the role moving to independent onsite IT support three days a week after about three months, while the Senior Engineer attends for two days.

This is a hands-on position for someone who enjoys solving problems, building relationships with users and becoming

Qualifications

• Experience in IT support, service desk or onsite technician roles.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience troubleshooting hardware, software and basic networking issues.
• Understanding of user account administration (Active Directory or Microsoft Entra ID).
• Good organisation, prioritisation and communication skills.

Responsibilities

• Provide day-to-day first and second-line IT support to staff and students.
• Troubleshoot hardware, software, printing and connectivity issues.
• Support Windows devices, Microsoft 365 and school applications.
• Set up, configure and maintain laptops, desktops and peripherals.
• Assist with user accounts, passwords and access requests.
• Support classroom technology and AV equipment.
• Log, manage and resolve support requests with escalation when needed.
• Maintain IT asset records and technical documentation.

Skills

Windows OS

Microsoft 365

Networking basics

Active Directory

Customer service

Job description

Education Support Professionals (ESP) are recruiting an Onsite IT Support Engineer to Westminster City School, supporting the day-to-day IT needs of staff and students. Initially you’ll work alongside an experienced Senior IT Engineer, with the role moving to independent onsite IT support three days a week after about three months, while the Senior Engineer attends for two days.

This is a hands-on position for someone who enjoys solving problems, building relationships with users and becoming