Onsite Engineer – Education Support Professionals

Education Support Professionals Ltd; City of Westminster; On-site; GBP 28,000 - 30,000; Full time

Job summary

Education Support Professionals (ESP) are recruiting an Onsite IT Support Engineer to Westminster City School, supporting the day-to-day IT needs of staff and students. Initially you’ll work alongside an experienced Senior IT Engineer, with the role moving to independent onsite IT support three days a week after about three months, while the Senior Engineer attends for two days.

This is a hands-on position for someone who enjoys solving problems, building relationships with users and becoming

Qualifications

• Experience in IT support, service desk or onsite technician roles.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience troubleshooting hardware, software and basic networking issues.
• Understanding of user account administration (Active Directory or Microsoft Entra ID).
• Good organisation, prioritisation and communication skills.

Responsibilities

• Provide day-to-day first and second-line IT support to staff and students.
• Troubleshoot hardware, software, printing and connectivity issues.
• Support Windows devices, Microsoft 365 and school applications.
• Set up, configure and maintain laptops, desktops and peripherals.
• Assist with user accounts, passwords and access requests.
• Support classroom technology and AV equipment.
• Log, manage and resolve support requests with escalation when needed.
• Maintain IT asset records and technical documentation.

Skills

Windows OS

Microsoft 365

Networking basics

Active Directory

Customer service

Job description

Location: Westminster, Central London
Salary: £28,000–£30,000 per annum
Contract: Permanent, full-time (52 weeks per year)
Hours: Monday to Friday, 8:00am–4:30pm

Education Support Professionals (ESP) are recruiting an Onsite IT Support Engineer to work at Westminster City School, supporting the day-to-day IT needs of staff and students.

This is a fantastic opportunity for an IT support professional who enjoys being hands-on, building relationships with users and taking ownership of technical issues in a busy school environment.

You’ll initially work alongside an experienced Senior IT Engineer, giving you the opportunity to get to know the school’s systems, infrastructure and day-to-day requirements.

After approximately three months, the role will move towards a more independent arrangement, with you taking responsibility for onsite IT support three days a week, while the Senior Engineer continues to attend site for the remaining two days.

It’s an ideal opportunity for someone with a solid foundation in IT support who’s ready to develop their confidence, broaden their technical experience and become the familiar face of IT within a school.

The Role

As the Onsite IT Support Engineer, you’ll be responsible for ensuring that staff and students receive reliable, responsive technical support, helping to keep teaching, learning and school operations running smoothly.

Your responsibilities will include:

• Providing day-to-day first and second-line IT support to staff and students.
• Troubleshooting hardware, software, printing and connectivity issues.
• Supporting Windows devices, Microsoft 365 and common school applications.
• Setting up, configuring and maintaining laptops, desktops and peripheral equipment.
• Assisting with user accounts, passwords, permissions and access requests.
• Supporting classroom technology, interactive displays and audiovisual equipment.
• Logging, managing and resolving support requests, escalating more complex issues when required.
• Helping to maintain accurate IT asset records and technical documentation.
• Working closely with the Senior Engineer to maintain a reliable and effective IT service.

About You

We’re looking for someone who is technically capable, approachable and comfortable working directly with users.

You’ll ideally have:

• Previous experience in an IT support, Service Desk or onsite technician role.
• A good working knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software and basic networking issues.
• An understanding of user account administration, ideally within Active Directory or Microsoft Entra ID.
• Good organisational skills and the ability to prioritise competing requests.
• Strong communication skills and a genuine commitment to customer service.
• The confidence to work independently while knowing when to elevate more complex issues.

Previous experience working in a school would be advantageous, but it isn’t essential. We’re equally interested in candidates from commercial IT support or managed service environments who would enjoy working in education.

Why Consider This Opportunity?

What makes this role particularly appealing is the opportunity to develop into a more independent onsite position without being expected to know everything from day one.

You’ll have the benefit of working alongside an experienced Senior Engineer during your initial three months, learning the environment and building your confidence before taking greater responsibility for the day-to-day support service.

And importantly, you won’t be completely on your own. The Senior Engineer will continue to provide onsite support two days a week, giving you access to ongoing guidance and technical expertise.

For someone looking to take the next step from a Service Desk or junior IT support role, this could be a great opportunity to build experience and take real ownership of a school’s IT environment.