Senior Onsite Engineer

SER Limited; City Of London; On-site; GBP 32,000 - 39,000; Full time

Job summary

SER Limited is seeking a Senior Onsite IT Engineer to join our education IT team, based permanently at a school near Wandsworth, London. You will take ownership of technical issues and ensure staff and students receive top-class IT support.

Responsibilities include 2nd/3rd line support, acting as the senior technical contact, and maintaining Microsoft 365, Active Directory and Windows environments within the school's IT infrastructure.

Qualifications

• Previous IT Support/Infrastructure Engineer experience.
• 2nd line support with some 3rd line exposure ideal.
• Experience with Microsoft 365, Active Directory and Windows.

Responsibilities

• Provide 2nd and 3rd line IT support across the school.
• Serve as senior technical point of contact for IT issues.
• Troubleshoot hardware, software, networking and infra problems.
• Support Microsoft 365, AD and Windows environments.
• Maintain servers, networks, switches and wireless infra.
• Manage user accounts, permissions and device configurations.
• Collaborate with staff to resolve IT issues.
• Proactively identify improvements to the IT environment.

Skills

IT Support

2nd/3rd Line

Microsoft 365

Active Directory

Windows

Tools

Servers

Networking

Wireless infrastructure

Job description

Senior Onsite IT Engineer

Location: Wandsworth, South West London
Salary: Up to £35,000 DOE

Are you an experienced IT Support Engineer looking to take the next step in your career within an education environment?

We are working with a growing IT services provider specialising in the education sector, who are looking for a Senior Onsite IT Engineer to join their team, based permanently at a school near Wandsworth.

This is an excellent opportunity for an experienced IT professional who enjoys working in a hands-on environment, taking ownership of technical issues and ensuring staff and students receive first-class IT support.

The Role

As the Senior Onsite IT Engineer, you will be responsible for providing technical support across the school's IT infrastructure, acting as a senior escalation point and ensuring the smooth day-to-day running of IT systems.

Key Responsibilities

• Providing 2nd and 3rd Line IT support across the school.
• Acting as the senior technical point of contact for IT-related issues.
• Troubleshooting hardware, software, networking and infrastructure problems.
• Supporting Microsoft 365, Active Directory and Windows environments.
• Maintaining and supporting servers, networks, switches and wireless infrastructure.
• Managing user accounts, permissions and device configurations.
• Working closely with teaching and administrative staff to resolve technical issues.
• Proactively identifying improvements to the school's IT environment.

What We're Looking For

• Previous experience in an IT Support, IT Technician or Infrastructure Engineer position.
• Strong 2nd Line support experience, ideally with some 3rd Line exposure.
• Good knowledge of Microsoft 365, Active Directory and Windows environments.
• Experience troubleshooting networking and infrastructure issues.
• The confidence to work independently and take ownership of technical problems.
• Previous experience within an education environment or supporting schools would be highly advantageous.

What's On Offer?

• Salary of up to £35,000, depending on technical experience.
• Permanent onsite position based near Wandsworth.
• Opportunity to take ownership of an established school IT environment.
• A senior technical position with responsibility and variety.
• The opportunity to develop your technical skillset within the education sector.