IT Helpdesk Technician

King’s College School; Wimbledon; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Health benefits

Free gym membership

School lunches provided

Job summary

King’s College School in Wimbledon is seeking an IT Technician to join the IT Department. You will administer and maintain the school’s IT systems, resolve helpdesk tickets, support devices across Windows, macOS, and iPad platforms, and assist with IT projects to keep services running smoothly for staff and pupils.

The role emphasizes people-focused support, clear communication, and documentation. A permanent, full-time post with a £32,555 annual salary and excellent benefits is offered.

Qualifications

• Microsoft 365 user administration.
• Microsoft 365 use in the classroom (Teams/SharePoint).
• Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens.
• Demonstrable exceptional customer service/people skills.
• Demonstrable ability to create and maintain high-quality documentation for technical team and end users.
• Demonstrable knowledge of Data and Cyber Security best practices.
• Fluent and accurate written and spoken English.
• Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.
• Experience of Microsoft networking, including Active Directory, Group Policy, and DNS.
• Experience of PowerShell scripting.
• Experience of a school environment.
• Experience of using or supporting a mobile devices though the use of device MDM

Responsibilities

• Provide first- and second-line IT support for staff and pupils, including classroom technology and access issues.
• Log, prioritise, and resolve helpdesk tickets in line with service standards.
• Test, configure, build, and deploy user devices (Windows, Macs, iPads) and staff peripherals.
• Manage staff/pupil devices, printers, and basic network issues; liaise with external suppliers as needed.
• Create and manage user accounts, including PowerShell-driven tasks; support exam network accounts.
• Support the school's telephone system and provide user training and documentation.
• Escalate complex issues to senior team members and coordinate with stakeholders and contractors.
• Provide service desk cover and assist with departmental projects and handovers.

Skills

Microsoft 365 admin

PowerShell scripting

Active Directory

DNS

Group Policy

IT hardware maintenance

Customer service

Documentation

Data and Cyber Security

English proficiency

School environment experience

Job description

Salary: £32,555 per annum (depending on experience) PLUS excellent benefits, including contributory pension scheme, a programme of health benefits and free gym membership

The King’s IT Department provides support to the senior and junior schools, Wimbledon Common Preparatory School (WCPS) as well as KCS Enterprises and King’s International, under The Corporation of King’s College School. The IT Technician will join a wider team that includes six other technicians. Although roles within the team are separate, colleagues work closely together from the same office, sharing knowledge as much as possible and training together on new technologies.

This is an opportunity to join a highly regarded team and to assist in the day-to-day use of IT across the school. The role is to help administer and maintain the school’s IT systems, primarily by supporting users: resolving tickets appropriately, keeping service users informed of progress in line with departmental service levels, and supporting or undertaking IT projects. The work is technical, but its purpose is people centric: supporting pupils in their education and the staff who teach them.

Key responsibilities:

Day-to-day support

Provide assistance to staff and pupils on IT issues by the most appropriate means and in line with service levels, primarily through first- and second-line support, including classroom technology, device support, and access issues.

Log, prioritise, and resolve helpdesk tickets end to end, in a timely manner corresponding to case priority and agreed service standards, and keep service users informed of progress.

Test, configure, build, and deploy user devices, including Windows desktops, laptops, and tablets, iPads and Macs, digital displays, phones, and classroom docking stations and screens.

Support the setup, maintenance, and troubleshooting of staff and pupil devices and peripherals across the school, including hardware faults and the school's printers, liaising with the external printer supplier as required.

Create and manage user accounts, both manually and via PowerShell scripts, support the exam network account process, deal with routine network connectivity problems, and carry out simple network administration tasks.

Support the school's telephone system.

Provide training to users as part of a complete support package, and write, edit, and revise training manuals, FAQ pages, and other publications in support of IT assistance.

Escalate complex issues to the senior team members as appropriate, and liaise with internal and external stakeholders, including external contractors, to progress projects and support tickets.

Provide service desk coverage, and support other systems, in the absence of other team members.

Department projects and tasks

Contribute to project tasks, including implementation, technical configuration, and testing, and provide handover to other team members on completion.

Carry out routine maintenance of workstations and other IT facilities, including software updates and device lifecycle activity for staff and pupil devices, and keep documentation of new and existing systems up to date in line with the agreed update schedule.

Maintain the asset register for all devices, assist with the renewal of software subscriptions, and keep a working understanding of software licensing and its impact on device configuration and support.

Assist with sourcing new equipment and redistributing existing equipment, with the installation and rollout of new software, and with the installation and configuration of new equipment such as computers, access points, and portable devices.

Assist with the setup, management, and support of laptops and other IT for internal and public examinations.

Contribute to team discussions to help shape and improve the support provided, and undertake other tasks that might reasonably be expected of the team, in agreement with the individual.

Personspecification:

Microsoft 365 user administration.

Microsoft 365 use in the classroom (i.e. Microsoft Teams/SharePoint).

Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens.

Demonstrable exceptional customer service/people skills.

Demonstrable ability to create and maintain high-quality documentation for technical team and end users.

Demonstrable knowledge of Data and Cyber Security best practices.

Fluent and accurate written and spoken English.

Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.

• Enthusiastic and highly motivated, and keen to work in a high-profile department with excellent colleagues.

Excellent people, communication, and listening skills.

A flexible, can-do attitude towards working, with the ability to prioritise workload and work to tight deadlines.

Experience of Microsoft networking, including Active Directory, Group Policy, and DNS.

Experience of PowerShell scripting.

Experience of a school environment.

Experience of using or supporting a mobile devices though the use of device MDM

Essential: experience and knowledge

Microsoft 365 user administration.

Microsoft 365 use in the classroom (i.e. Microsoft Teams/SharePoint)

Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens.

Demonstrable exceptional customer service/people skills.

Demonstrable ability to create and maintain high-quality documentation for technical team and end users.

Demonstrable knowledge of Data and Cyber Security best practices.

Fluency and accurate written and spoken English.

Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.

Experience of Microsoft networking, including Active Directory, Group Policy, and DNS.

Experience of PowerShell scripting.

Experience of a school environment.

Experience of using or supporting a mobile devices though the use of device MDM

Terms and Conditions

This is a permanent, full-time role

Start date: as soon as possible

Annual salary of £32,555 based on a 40-hour working
week

Working pattern: Monday to Friday with an unpaid hour of lunch break; exact working hours to be agreed

Weekend on-call rota (one weekend in three) – to act as initial response to IT emergencies submitted via the ticketing system. Weekend on-call will be paid in addition to annual salary.

Occasional evenings & weekends will need to be worked to cover events, projects and out of hours installation work - it will be agreed in advance of each event whether this will be covered by taking time off in lieu or via paid overtime

• 25 days’ holiday per annum plus English statutory public holidays – 33 days in total (holiday must be authorised in advance and fit in with the department’s work schedule)
• School lunches are provided free during term-time
• Contributory support staff pension scheme – employees are eligible to join after 3 months’ service with a 10% employer contribution / 5% employee contribution
• A programme of health benefits is also offered by the school
• Discounted membership of the King’s sports club
• Weekend on-call rota (one weekend in three) – to act as initial response to IT emergencies submitted via the ticketing system. Weekend on-call will be paid in addition to annual salary.

Interviews may be staged and we may chooseto appoint at any time during the applicationprocess.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

King’s is fully committed to safeguarding and promoting the welfare ofchildren and expects all staff to share this commitment. Any offer ofemployment will be subject to the receipt of an enhanced DBS check,satisfactory references and medical clearance. At King’s we embraceinclusion and fairness in the workplace: diversity is to be celebratedand as such we strive towards a fully immersive culture of inclusion, diversity and equality.

King's College School, Wimbledon 1.13K subscribers