School ICT Hub Technician — Helpdesk & IT Support

E-Act Ousedale School; Milton Keynes; Sur place; GBP 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

LGPS or TPS pension

31 days annual leave

Cycle to Work

Résumé du poste

E-ACT at Ousedale School is seeking a proactive Hub ICT Technician to support reliable ICT services across the academy. You will work closely with the IT Manager to assist staff and students and help maintain effective ICT systems.

Join a national trust that values innovation, safeguarding and continuous improvement, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• 5 GCSEs (or equivalent) including English and Mathematics at Grade 4/C or above.
• Recognised ICT qualification or equivalent demonstrable experience.
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure.
• Ability to design and set up spreadsheets and databases.
• Strong problem-solving and fault-finding skills, with the ability to identify root causes and implement effective solutions.

Responsabilités

• Operating the ICT Helpdesk effectively, responding to and resolving support requests within agreed service timescales.
• Maintaining accurate and up-to-date inventories and asset registers for hardware, software, cabling, consumables and network/system documentation.
• Providing first-line and second-line support for ICT-related queries, escalating issues to third-party suppliers where appropriate.
• Working in accordance with E-ACT's policies and commitments relating to Equality, Diversity and Inclusion, promoting a positive and inclusive environment for all.

Connaissances

Organise workload

Prioritise deadlines

Spreadsheets & databases

Problem-solving

Fault-finding

Formation

5 GCSEs including English and Maths (Grade 4/C or above)

Recognised ICT qualification or equivalent experience

Description du poste

E-ACT at Ousedale School is seeking a proactive Hub ICT Technician to support reliable ICT services across the academy. You will work closely with the IT Manager to assist staff and students and help maintain effective ICT systems.

Join a national trust that values innovation, safeguarding and continuous improvement, with opportunities for professional growth and a comprehensive benefits package.