IT Technician

Talantir; Sheffield; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free car parking

Training & progression opportunities

Supportive staff

Job summary

A multi-academy trust in Yorkshire is hiring an IT Technician to support ICT networks, hardware and software across several school sites in Sheffield. The role is permanent, full‑time and based onsite five days a week, reporting to the IT Network Manager.

You will help staff and students with technical issues, contribute to ICT development projects, manage inventories and documentation, and ensure safeguarding of young people while delivering customer‑focused service.

Qualifications

• Experience supporting IT networks in a busy, multi-user environment.
• Strong knowledge of Windows 11, Microsoft 365, and hardware devices.
• Understanding of DNS, DHCP, Active Directory and Group Policy.
• Experience with a helpdesk system and customer-focused support.
• Excellent communication and teamwork.
• Proactive, problem-solving mindset and willingness to learn.
• Commitment to safeguarding and supporting young people.

Responsibilities

• Maintain and support the ICT network, hardware and software.
• Assist staff and students with day-to-day technical issues, ensuring efficient and customer-focused service.
• Contribute to ICT development projects, helping to optimise system performance and introduce new technologies.
• Manage and update inventories, helpdesk tickets, and documentation.
• Install, configure and maintain ICT equipment, following best practice and regulatory standards.
• Support training, integration of systems and ongoing digital development across the organisation.

Skills

IT networks support

Windows 11

Microsoft 365

DNS

DHCP

Active Directory

Group Policy

Helpdesk systems

Communication skills

Teamwork

Problem solving

Safeguarding

Job description

Your new company

A multi-academy trust in Yorkshire has approached Hays with an exciting opportunity for an IT technician to provide support to a high school based in Sheffied. This is a permanent, full‑time role offering variety, responsibility, and the opportunity to work across multiple educational settings. This role will be based onsite 5 days a week.

Your new role

As an IT Technician, you’ll play a key role in ensuring the smooth running of ICT systems across multiple school sites. Reporting to the IT Network Manager and working within a supportive team, you will:

• Maintain and support the ICT network, hardware and software.
• Assist staff and students with day‑to‑day technical issues, ensuring efficient and customer‑focused service.
• Contribute to ICT development projects, helping to optimise system performance and introduce new technologies.
• Manage and update inventories, helpdesk tickets, and documentation.
• Install, configure and maintain ICT equipment, following best practice and regulatory standards.
• Support training, integration of systems and ongoing digital development across the organisation.

What you’ll need to succeed

To excel in this role, you will need:

• Experience supporting IT networks in a busy, multi‑user environment.
• Strong working knowledge of Windows 11, Microsoft 365 and a range of hardware devices (PCs, laptops, tablets).
• Understanding of networking fundamentals such as DNS, DHCP, Active Directory and Group Policy.
• Experience using a helpdesk system and providing high‑quality technical support.
• Excellent communication skills and the ability to work effectively as part of a team.
• A proactive, customer‑focused approach with the ability to problem‑solve and learn new skills.
• A commitment to safeguarding and supporting young people.

What you’ll get in return

In return, you’ll be part of a supportive and friendly team that values professional growth and collaboration. Benefits include:

• Opportunities for training, development and career progression within a growing organisation.
• A positive working environment that promotes innovation and teamwork.
• Competitive salary £26400- £28598 per annum and pension scheme.
• Free car parking.
• Supportive and friendly staff and leadership team.