Senior Hub IT Technician at E-ACT North Birmingham Academy

E-ACT; Birmingham; On-site; GBP 34,000 - 38,000; Full time

Job summary

E-ACT is seeking a Senior Hub IT Technician to join North Birmingham Academy (with visits to Nechells Primary). You will provide proactive ICT support across the Academy, help maintain reliable systems and act as a senior escalation point for service issues.

Working with the Hub ICT Business Partner, you will manage the ICT Helpdesk, monitor security, and contribute to continuous improvements in technology services across the academy network.

Qualifications

• 5 x GCSEs including Maths and English grade 4-9 or equivalent.
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience.
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff.
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure.

Responsibilities

• Ensure consistent performance of ICT systems across our academies, providing reliable support and maintenance.
• Act as the senior point of escalation within the academy for any Service Issues
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels
• Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner.

Skills

GCSEs incl. Maths & English

ICT support experience

Procedural understanding

Time management under pressure

Job description

About this Role

Job Title: Senior Hub IT Technician

Location: North Birmingham Academy (with visits to Nechells Primary)

Join us in Opening Minds, Opening Doors!

Are you ready to stepinto a rewarding role within one of our dynamic national teams? Whether yourexpertise lies in Finance, Estates, IT, Operations, or People, we believe inharnessing innovation and collaboration to drive excellence across our trust. Weare excited to welcome passionate professionals who want to make a meaningfulimpact.

Our national teams play avital role in supporting academies across England. You'll join a dedicatednetwork that helps shape the educational experience of thousands of children -because their success is at the heart of everything we do.

We are seeking an experienced and proactive Senior Hub IT Technician to join our team and play a key role in supporting the delivery of reliable, efficient and consistent ICT services across the Academy. Working closely with the Hub ICT Business Partner, you will provide comprehensive technical support to staff and students, help maintain effective ICT systems and contribute to the continuous improvement of technology services across the Academy.

Key responsibilities:

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Act as the senior point of escalation within the academy for any Service Issues
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels
• Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner

Pay range:

• NJC SCP 20 - 25: £33,673 - £37,563
• Full Time
• Permanent

Qualifications and Skills:

• 5 x GCSEs including Maths and English grade 4-9 or equivalent
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure

What are we about?

Join a trust that is going places!

Weare proud to lead system-wide change both locally and nationally, providingsector-wide support while transforming futures. Most recently, E-ACT was namedLarge Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievementsare further recognised through winning MAT of the Year 2023 at the MATExcellence Awards and National School Awards, as well as the TES TrustLeadership Award 2024.

E-ACTis recognised for shaping bold educational outcomes. Most recently, two of ourBirmingham academies were selected by the Department for Education as RISERegional Hubs, in recognition of their outstanding work on inclusion andbehaviour. In addition, Greenfields Academy has been designated as a RISEReception Network Lead School. This is a testament to the impact of ourpeople-first culture and relentless drive for excellence.

Want to bea part of something extraordinary? Find out more at www.e-act.org.uk

Benefits

Financial and Lifestyle

We offer a strong financial package including access to definedbenefit pension schemes (LGPS or TPS), life cover at three times pensionablepay, and 31 days of annual leave for year-round employees. Staff can alsobenefit from the Cycle to Work scheme, promoting healthy and sustainablecommuting.

Professional Growth andDevelopment

We invest heavily in staffdevelopment through tailored INSET days and high-quality CPD opportunities.Teaching staff benefit from automatic TLR progression, a structured 9-point payscale (M1 to UPS3), and full TLR payments for part-time colleagues fulfillingfull responsibilities.

Culture and Wellbeing

Our people-first culturevalues every colleague. We support wellbeing through the Wisdom app and a freeEmployee Assistance Programme offering counselling and financial advice.Collaboration is at the heart of our Trust, encouraging shared learning and collectivesuccess.

Please look at our 'Work for Us' page and Recruitment Pack formore information.

E-ACT is committed tosafeguarding and promoting the welfare of young people and vulnerable adults,and all appointments are subject to enhanced Disclosure & Barring Service(DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challengingdiscrimination and developing community cohesion. We welcome applications fromall sections of the community.