Hub ICT Technician

E-ACT Ousedale School; Newport Pagnell; Presencial; GBP 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS or TPS pension

Life cover

31 days annual leave

Cycle to Work scheme

CPD opportunities

Descripción de la vacante

E-ACT Ousedale School is seeking an enthusiastic Hub ICT Technician to join our school ICT team. You will be the frontline on the ICT Helpdesk, resolving requests within agreed timescales and keeping assets and documentation up to date.

The role requires 5 GCSEs incl. English and Maths, plus an ICT qualification or equivalent experience. You’ll design spreadsheets and databases, prioritise workload, and work across a trusted network within our national trust.

Formación

• 5 GCSEs including English and Maths at grade 4/C or above.
• Recognised ICT qualification or demonstrable equivalent experience.
• Ability to organise workload and meet deadlines under pressure.
• Ability to design and set up spreadsheets and databases.
• Strong problem-solving and fault-finding skills.

Responsabilidades

• Operate ICT Helpdesk and resolve requests within service timescales.
• Maintain accurate inventories and asset registers for hardware and software.
• Provide first- and second-line ICT support, escalating to suppliers when needed.
• Follow E-ACT policies on Equality, Diversity and Inclusion.

Conocimientos

ICT Helpdesk

Fault-finding

Spreadsheet design

Database design

Workload prioritisation

Educación

GCSEs incl English & Maths (4/C or above)

ICT qualification or equivalent experience

Herramientas

Excel

Database software

Descripción del empleo

Job Title: Hub ICT Technician

Location: Ousedale School

Join us in Opening Minds, Opening Doors!

Are you ready to step into a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. We are excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play a vital role in supporting academies across England. You’ll join a dedicated network that helps shape the educational experience of thousands of children - because their success is at the heart of everything we do.

Key responsibilities:

• Operating the ICT Helpdesk effectively, responding to and resolving support requests within agreed service timescales.
• Maintaining accurate and up-to-date inventories and asset registers for hardware, software, cabling, consumables and network/system documentation.
• Providing first-line and second-line support for ICT-related queries, escalating issues to third-party suppliers where appropriate.
• Working in accordance with E-ACT's policies and commitments relating to Equality, Diversity and Inclusion, promoting a positive and inclusive environment for all.

Pay range:

• NJC SCP 12-16
  (£29,542 - £31,525)
• Full Time (37 hours)
• Permanent

Qualifications and Skills:

• 5 GCSEs (or equivalent) including English and Mathematics at Grade 4/C or above.
• Recognised ICT qualification or equivalent demonstrable experience.
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure.
• Ability to design and set up spreadsheets and databases.
• Strong problem-solving and fault-finding skills, with the ability to identify root causes and implement effective solutions.

What are we about?

Join a trust that is going places!

We are proud to lead system-wide change both locally and nationally, providing sector-wide support while transforming futures. Most recently, E-ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people-first culture and relentless drive for excellence.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk

Benefits:

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.