Scheme Support Officer (Supported Housing)

Supported Housing; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of supported accommodation in Cardiff is seeking full-time and part-time staff to support individuals dealing with complex needs related to alcohol and substance use. Candidates should have a valid driver's license and experience engaging diverse clients. Responsibilities include direct support, wellbeing checks, and maintaining safety. The role involves a competitive salary and a strong benefits package, including enhanced DBS checks, holiday entitlement, and wellbeing support.

Benefits

Competitive salary

Enhanced DBS check

26 days holiday plus Bank Holidays

Pension scheme

Sick pay

Learning and Development support

Internal progression opportunities

Qualifications

• Valid driver’s licence and access to a car are essential.
• Experience in engaging diverse clientele with complex needs.

Responsibilities

• Interact with and support individuals according to tailored support plans.
• Conduct wellbeing checks and maintain security of the building.
• Respond to challenging behaviours and document interactions.

Skills

Engagement with clients

Adaptability

Record-keeping

Health & Safety awareness

Job description

Job Specifics

• 2x Full-time (37 hrs) & 1xPart-time (24 hrs)
• Contract: Permanent
• Salary: 24531.00 62.64 for each sleep‑in
• Work Pattern: Days nights weekend availability & Sleep‑ins

It is essential that the successful candidate holds a valid driver’s licence and has access to a car. Dyfrig House operates multiple services between Cardiff Central and Newport Road and you will be required to work across these locations.

What is great about the role

Dyfrig House provides supported accommodation for homeless people who are motivated to address their problematic alcohol and substance use issues.

We support these individuals by engaging them in recovery & treatment services and by providing housing‑related support so that they can live independently.

Dyfrig House works with Pobls treatment services as well as local recovery services to support people on their journey to recovery and facilitate a positive move on into independent living. Some of the individuals we support have been involved in the criminal justice system so this is a good opportunity to support people to make positive life changes.

This is an active and engaging role where no two days are the same and you will be supporting individuals with challenging and complex needs.

Your duties will include:

• Engaging and interacting with the people we support
• Supporting the client as directed by the Project Worker according to the support plan specifically tailored to each client
• Wellbeing checks
• Ensuring the building is secure including health & safety checks and maintaining an awareness of who is in the building
• Reception duties
• Dealing with challenging behaviours and responding to arising needs
• Using IT systems to accurately record client interactions and maintain internal documentation in line with organisational policies
• Promoting a safe and supportive environment that fosters personal growth

Our aim is to ensure we equip individuals with the knowledge and tools they need to live independently. This is a challenging role as this service delivers intensive support around each client’s recovery before focus is put on the housing‑related support and you will be faced with complex behaviours and needs including alcohol misuse, mental health, substance misuse, anti‑social behaviour and offending behaviour.

You will work with a range of different personalities and behaviours and each client will be in a different stage in their recovery journey so you will need to be able to adapt your approach to engage with a diverse clientele.

Part of your role will also include sleep‑in shifts at the scheme where you will be provided with a secluded area that includes a bedroom, bathroom and kitchen facilities.

Pobl Benefits

• Competitive salary of 24531.00 62.64 for each sleep‑in
• Shift pattern: Our service is 24/7 and this is a day and evening post based on a rolling schedule involving day shifts, sleep‑ins and weekends.
• Enhanced DBS which we pay for
• 26 days (pro rata) holiday entitlement plus Bank Holidays rising to 27 days after 1 year service or cash equivalent of 1 day's annual leave
• Pension scheme
• Sick pay rising with length of service up to 6 months full pay after 4 years
• Bespoke learning pathway with the support from an experienced Learning and Development team
• Internal progression
• Wellbeing and psychological support
• Time for Talk service
• Colleague Referral Scheme (250 per referral)
• Colleague discount platform
• Blue Light Card eligibility giving discounts at 15,000 brands
• 45p per mile

Interviews are scheduled to take place on Friday 12 December.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE – Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

What do you need to do now

If you have the skills, experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly.

If shortlisted you will book an interview slot and take a short online values assessment (under 10 minutes) before your in‑person interview. It helps us learn more about you and what drives you. Our colleagues make our services exceptional and we are looking for people who will feel at home with us.

Required Experience

Unclear seniority

Employment Type

Full‑time

Experience

Years

Vacancy

1