Scheme Manager: Safeguard & Support for Independent Living

Stonewater; Southampton; Presencial; GBP 21 000 - 28 000; Tempo parcial

Resumo da oferta

Stonewater is seeking a proactive Scheme Manager for Merlin Lodge in Southampton. You will support day-to-day operations, ensuring residents feel safe, supported and empowered to live independently.

In this role you will lead essential safety checks and help manage risks, safeguarding concerns, and high-quality service delivery while maintaining outstanding customer service and strong communication with residents and partners.

Qualificações

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Responsabilidades

• Support the Delivery Manager with day-to-day operations at Merlin Lodge.
• Ensure residents feel safe, supported and empowered to live independently.
• Take ownership of essential safety checks (health & safety, fire safety, warden call).
• Identify and manage risks and safeguarding concerns; take appropriate action to protect residents.

Conhecimentos

Housing experience

IT skills

Record-keeping

Attention to detail

Organisational skills

Communication

Problem solving

Customer service

Complaint resolution

Self-motivation

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Stonewater is seeking a proactive Scheme Manager for Merlin Lodge in Southampton. You will support day-to-day operations, ensuring residents feel safe, supported and empowered to live independently.

In this role you will lead essential safety checks and help manage risks, safeguarding concerns, and high-quality service delivery while maintaining outstanding customer service and strong communication with residents and partners.