Scheme Manager

Pharmacyupdate; Springfield; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Learning and development opportunities

Robust employee reward and recognition

Free and confidential Employee Help/ E

Volunteering programme

25 days annual leave per annum, plus 3

Wellbeing day per annum

Hybrid working policy

Job summary

Delta Housing Ltd. is seeking a Scheme Manager for Leyland Court to provide effective on-site management and deliver high-quality customer service. You will oversee daily operations, promote resident wellbeing, and ensure safety and compliance across communal areas.

You will conduct welfare checks, coordinate with contractors, and support community engagement while based on-site full time. Salary is 26,804 per annum with a hybrid policy and benefits.

Qualifications

• Strong interpersonal and communication skills.
• Ability to build positive relationships with residents, colleagues, contractors and stakeholders.
• Understands the needs of vulnerable residents.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Committed to delivering excellent customer service and achieving positive outcomes.

Responsibilities

• Promotes resident wellbeing, independence and social inclusion through regular engagement and welfare monitoring.
• Ensure all residents are regularly seen and welfare checks are completed and recorded in accordance with service requirements.
• Oversee the day-to-day operation of the scheme, ensuring communal areas remain safe, clean, accessible and well maintained.
• Undertake routine compliance activities, including fire safety checks, fire drills, water hygiene checks and visual inspections of communal equipment.
• Report, monitor and follow up communal repairs and maintenance issues, liaising with contractors and internal teams as required.

Skills

Interpersonal skills

Communication skills

Relationship building

Vulnerable residents awareness

Workload prioritisation

Customer service

Job description

We are looking for a Scheme Manager for our Leyland Court location to provide effective on-site management presence at Leyland Court, ensuring residents live in a safe, well-maintained and supportive environment that promotes wellbeing independence and community engagement. The Scheme Manager acts as the key link between residents and Delta Housing, delivering high-quality customer service, maintain compliance with health and safety requirement, overseeing the day-to-day operation of the scheme, and ensuring services are delivered in a way that enhances residents quality of life.

What you'll be doing

• Promotes resident wellbeing, independence and social inclusion through regular engagement and welfare monitoring
• Ensure all residents are regularly seen and welfare checks are completed and recorded in accordance with service requirements.
• Oversee the day-to-day operation of the scheme, ensuring communal areas remain safe, clean, accessible and well maintained.
• Undertake routine compliance activities, including fire safety checks fire drills water hygiene checks and visual inspections of communal equipment.
• Report monitor and follow up communal repairs and maintenance issues, liaising with contractors and internal teams as required.

What we are looking for

• Strong interpersonal and communication skills with the ability to communicate effectively both verbally and in writing.
• Ability to build positive relationships with residents, colleagues, contractors and stakeholders.
• Understands the needs of vulnerable residents
• Ability to prioritise workloads and manage multiple tasks effectively.
• Committed to delivering excellent customer service and achieving positive outcomes for residents

Please note the office expectancy of this role is as follows: This will require you to be based onsite at the scheme full time.

• The salary for this post will be 26,804 Per Annum.
• Learning and development opportunities
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 35 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.