Scheme Manager

Stonewater; Southampton; On-site; GBP 21,000 - 28,000; Part time

Job summary

Stonewater is seeking a proactive Scheme Manager for Merlin Lodge in Southampton. You will support day-to-day operations, ensuring residents feel safe, supported and empowered to live independently.

In this role you will lead essential safety checks and help manage risks, safeguarding concerns, and high-quality service delivery while maintaining outstanding customer service and strong communication with residents and partners.

Qualifications

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Responsibilities

• Support the Delivery Manager with day-to-day operations at Merlin Lodge.
• Ensure residents feel safe, supported and empowered to live independently.
• Take ownership of essential safety checks (health & safety, fire safety, warden call).
• Identify and manage risks and safeguarding concerns; take appropriate action to protect residents.

Skills

Housing experience

IT skills

Record-keeping

Attention to detail

Organisational skills

Communication

Problem solving

Customer service

Complaint resolution

Self-motivation

Tools

Microsoft Office

Job description

Scheme Manager

Location: Merlin Lodge, Southampton

Salary: £24,479 per year

Vacancy Type: Permanent, Part Time (35 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Merlin Lodge, Southampton.

As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.

You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

What we’re looking for

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.