Scheme Manager

CIH International Housing Group; Cheshunt; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

Annual bonus

Attendance bonus

Blue Light Card discounts

Wellbeing program

Training & development

Pension & life assurance

Employee helpline

Job summary

CIH International Housing Group is seeking a Scheme Manager for a live-in role at Broxbourne (Onsite Living). The role combines day-to-day scheme management with upkeep of gardens and communal areas, supporting residents aged 55+ to live independently while ensuring safety and aesthetic standards.

Role requires proactive resident engagement, strong organisation, and the ability to liaise with families, GPs, and external agencies.

Qualifications

• Experience working with older residents.
• Ability to stay calm in emergencies.
• Compassionate, approachable with strong relationships.

Responsibilities

• Support residents' wellbeing with daily welfare checks and oversight.
• Respond to emergencies and coordinate needed support.
• Encourage social activities and build an inclusive community.
• Oversee gardening, grounds maintenance and safety checks.
• Coordinate with contractors and Repairs Team for repairs.
• Carry out minor maintenance tasks and report issues.

Skills

Older residents support

Emergency calmness

Relationship building

Organised & independent

Collaborative teamwork

Service-oriented

Job description

Scheme Manager

Location: Broxbourne (Onsite Living)

Salary: £28,899 (37.5 hours)

Monday to Friday (suggested: 9am - 5:30pm)

ROLE OVERVIEW

The Scheme Manager is responsible for both the day-to-day management of the scheme and the maintenance and repair of the building, communal areas and gardens. The postholder will support residents aged 55+ to live independently, while ensuring the scheme is well maintained, safe and aesthetically appealing. A key part of the role includes regular maintenance of the communal gardens.

Please Note, this is a live in position as the postholder is required to live onsite.

What you will be doing

• Supporting residents' wellbeing through regular contact and day-to-day oversight, including daily welfare checks.
• Responding to emergency calls and coordinating support when needed
• Encouraging social activities and building a strong inclusive community spirit
• Liaising with families, GPs and external agencies to support residents
• Overseeing communal areas and working with contractors to maintain high standards
• Carrying out health & safety checks and ensuring compliance

Gardening & Grounds Maintenance

• Maintain gardens, lawns and planted areas
• Carry out planting, including seasonal bedding
• Weeding, pruning, hedge cutting and lawn care
• Maintain and clear paths and communal outdoor areas
• Use weed control safely
• Maintain tools and equipment
• Improve outdoor spaces
• Keep outdoor areas safe and presentable

Maintenance & Repairs

• Carry out minor repairs and maintenance
• Change lightbulbs, fuses and batteries
• Report repairs and to liaise with the Repairs Team and contractors.

About you

• Experience of working with older customers
• Calm and confident in emergencies
• Compassionate, approachable and able to build strong relationships
• Organised and able to work independently
• Strong collaborative skills
• Passionate about delivering excellent service

Why join us?

• Generous Annual leave allowance of 25 days per year (excluding bank holidays), increasing by one day a year up to a maximum of 27 days subject to satisfactory performance.
• £28,899 salary per annum (37.5 hours)
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Blue Light Card: Access to discounts for local and national retailers
• Commitment to health and wellbeing through the Five Ways to Wellbeing
• Opportunities for training and professional development
• Workplace pension scheme and life assurance
• Access to an employee assistance helpline