Scheme Manager - Part Time

Sanctuary Group; Marple; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

25 days annual leave

Pension with employer contributions

Life Assurance

Employee Assistance Service

Cycle to Work

Health plans

Employee discounts

Wellbeing support

Employee recognition

Staff networks

Job summary

Sanctuary Housing Association seeks a Scheme Manager to drive a welcoming customer journey from first contact to settling into a vibrant South Manchester community. You will promote resident involvement, support wellbeing, and ensure safe, well-maintained homes in Stockport area.

The role requires strong interpersonal skills, excellent communication, and a valid driving licence. Travel is a requirement of the role; in-house DBS check will be paid for, and Sanctuary offers a comprehensive

Qualifications

• GCSE Grade C or above in English and Maths.
• Strong interpersonal and organisational skills with attention to detail.
• Excellent communication across face-to-face, written and digital channels.
• Empathetic with a customer focus.
• Ability to build communities through stakeholder engagement.
• Experience dealing with conflict resolution.
• Full valid driving licence required.

Responsibilities

• Promote resident involvement and provide information on local services.
• Encourage residents to maintain wellbeing and independence through high-quality housing support services.
• Meet legislative and regulatory requirements for housing services.
• Manage relationships with key stakeholders, contractors and residents.
• Coordinate delivery of local services to keep schemes maintained, clean, and secure.

Skills

GCSE English

GCSE Maths

Interpersonal skills

Organisational skills

Excellent communication

Empathy

Community engagement

Conflict resolution

Driving licence

Education

GCSE (English and Maths)

Tools

None

Job description

We have an opportunity for a Scheme Manager to join our team in Stockport. In this role you will act as the driving force on our customer journey creating a seamless and welcoming experience from first contact to settling into our vibrant community in South Manchester. The role of Scheme Manager will include:

• Promote resident involvement and provide information on local community services and agencies
• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers
• Effectively manage relationships with key stakeholders, service providers including contractors and residents
• Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations, We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Strong Interpersonal and organisational Skills with fantastic attention to detail
• Excellent communication skills across all mediums including face to face, written and digital
• Empathetic with a customer focus
• Ability to build strong communities through customer stakeholder and partnership engagement
• Previous experience dealing with conflict resolution
• Travel is a requirement of the role, therefore a full valid driving licence is essential

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £17,601 (rising to £18,154 after 12 months, subject to satisfactory performance)
• The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance