Scheme Manager - Part Time

Sanctuary Group; Stockport; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks

Salary progression after 12 months

Job summary

Sanctuary Group is seeking a Scheme Manager in Stockport to drive a seamless resident journey from first contact to settling into our community. The role is 25 hours per week, Monday to Friday, with a starting salary of £17,601 per year and progression after 12 months.

You will promote resident involvement, maintain wellbeing and independence, and ensure housing services meet regulatory standards. A full driving licence is essential due to travel requirements across schemes.

Qualifications

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Strong Interpersonal and organisational Skills with fantastic attention to detail.
• Excellent communication skills across all mediums including face to face, written and digital.
• Empathetic with a customer focus.
• Ability to build strong communities through customer stakeholder and partnership engagement.
• Previous experience dealing with conflict resolution.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

Responsibilities

• Promote resident involvement and provide information on local community services and agencies.
• Encourage residents to maintain their well-being and independence through high quality, safe housing support services.
• Meet regulatory requirements for housing services to ensure clean and safe homes for customers.
• Effectively manage relationships with stakeholders, service providers including contractors and residents.
• Coordinate delivery of local services to ensure schemes are maintained, clean and secure per group standards.

Skills

GCSE English

GCSE Maths

Interpersonal skills

Organisational skills

Communication skills

Empathetic customer focus

Stakeholder engagement

Full driving licence

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 13/10/2026

Requisition: 230021

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£17,601 - £18,154 per year

25 hours per week – Monday to Friday

We have an opportunity for a Scheme Manager to join our team in Stockport. In this role you will act as the driving force on our customer journey creating a seamless and welcoming experience from first contact to settling into our vibrant community in South Manchester.

The role of Scheme Manager will include:

• Promote resident involvement and provide information on local community services and agencies
• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers
• Effectively manage relationships with key stakeholders, service providers including contractors and residents
• Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Strong Interpersonal and organisational Skills with fantastic attention to detail
• Excellent communication skills across all mediums including face to face, written and digital
• Empathetic with a customer focus
• Ability to build strong communities through customer stakeholder and partnership engagement
• Previous experience dealing with conflict resolution
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £17,601 (rising to £18,154 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.