Scheme Manager - Homeownership

Sanctuary Group; Ipswich; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work

Job summary

Sanctuary Group is seeking a Scheme Manager for the Homeownership team in Ipswich. You will oversee a site of retirement properties, liaising with contractors, and supporting residents' wellbeing and safety.

The role involves day-to-day management of communal areas, reporting repairs, and hosting resident meetings. 35 hours per week, with a salary of £24,654–£25,416 per year and benefits. Full driving licence required.

Qualifications

• Numeracy and literacy to GCSE Grade C or above in English and Maths.
• Experience with older people in a support capacity and understanding their needs.
• Knowledge of the key needs and services available to residents.
• Experience solving problems and making referrals as needed.
• Experience handling confidential and sensitive information.
• Ability to interpret and maintain computerised information and documentation.
• Full valid driving licence; occasional travel may be required.

Responsibilities

• Manage the day to day operations of communal areas and supervise contractors.
• Report and monitor repairs, and attend resident meetings.
• Host coffee meetings and participate in resident meetings.
• Monitor residents’ wellbeing and safety.
• Provide admin support for housing services and maintain records.
• Assist Housing Officer with budgeting and income recovery.

Skills

Numeracy & literacy

Experience with older people

Interpersonal skills

Problem solving

Handling confidential information

Computerised records

Driving licence

Education

GCSE English & Maths C or above

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 07/10/2026

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£24,654 - £25,416 per year

35 hours per week, Monday to Friday, 9:00am – 5:00pm

We have an exciting opportunity for a Scheme Manager to join our Homeownership team, which sits within Sanctuary Independent Living Services (SILS), and work alongside a team of 11 Scheme Managers. In this role, you will be managing a site of private retirement properties consisting of flats, houses and bungalows.

As Scheme Manager, you will be responsible for the day to day management of the communal areas of the buildings, including managing contractors for cleaning, gardening, and maintenance. You will also be responsible for reporting and monitoring repairs, hosting coffee meetings, joining resident meetings as well as monitoring the wellbeing and safety of the residents.

The role of Scheme Manager - Homeownership will include:

• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers
• Promote resident involvement and provide information on local community services and agencies to promote well being and independence
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution
• Provide administrative support for the delivery of high quality and value for money housing services, including maintaining accurate records and supporting resales
• Assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Working knowledge of handling confidential and sensitive information
• Ability to interpret and maintain computerised information and documentation
• Good interpersonal and customer care skills
• Occasional travel may be a requirement of the role; therefore a full valid driving license is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £24,654 (rising to £25,416 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.

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