Scheme Manager Non Residential

Home Group Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing association is searching for a Scheme Manager to oversee the smooth operation of their retirement community in Barnet, London. You will ensure the safety and comfort of residents, manage communal areas, and foster a welcoming environment. This role requires strong administrative skills and a passion for excellent customer service. Enjoy competitive pay and benefits, including generous vacation days, pension scheme, and health cash plans.

Benefits

34 days leave plus bank holidays

Generous pension scheme

Health cash plan

High street discounts

Career growth opportunities

Qualifications

• Passion for providing excellent customer service to build relationships.
• Knowledge of health issues affecting older people.
• Experience in safeguarding and carrying out risk assessments.

Responsibilities

• Manage the retirement scheme ensuring safety and security.
• Engage with customers to provide a welcoming environment.
• Ensure cleanliness and safety in communal areas.

Skills

Excellent customer service

Knowledge of health and social issues affecting older people

Experience in safeguarding and risk assessments

Strong administrative skills

Ability to work independently

Job description

Scheme Manager

Pay £27,082 pa and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw)

Barnet, London

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B occasionally, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and the option to buy five days more.
• Generous pension scheme with life insurance of 3x salary
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Find out more

Click APPLY NOW to see our Scheme Manager Job Description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]