Scheme Manager

Sanctuary Group; Stretford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading housing association in Stretford seeks dynamic Scheme Managers to provide high-quality housing management services for older residents. Responsibilities include tenancy management, promoting independent living, and compliance tasks. Ideal candidates will have excellent communication skills and some experience working with older people. This role offers a salary of £25,374 per annum, rising to £26,159 after a year, along with multiple employee benefits.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee discounts

Wellbeing support and tools

Qualifications

• Some experience working with older people is required.
• Ability to work independently and manage workloads effectively.
• A full valid driving licence and access to a vehicle is essential.

Responsibilities

• Manage tenancy and provide advice to residents.
• Encourage community activities and promote independent living.
• Complete mandatory compliance tasks related to health and safety.

Skills

Excellent communication skills

Interpersonal skills

Customer care skills

Numeracy and literacy to GCSE Grade C or above

Basic knowledge of Microsoft applications

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Overview

We have an opportunity for two dynamic and self‑motivated Scheme Managers to join our team of 10. You will be responsible for providing a high‑quality housing management service which will include tenancy management, signposting and advice, raising and following communal repairs through to completion and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who can evidence utilising excellent communication skills to provide an exceptional experience for older people in a housing management setting, including awareness of safeguarding concerns.

Both positions are based in and around South Manchester. One position is based at Tangmere Court, Whalley Range, where you will spend part of your week and you will also be responsible for Adastral House, Chorlton. The second position is based at Wellington House, Stretford, where you will spend part of your week and you will also be responsible for Roselea, Baguley.

Responsibilities

• Providing tenancy management, signposting and advice to residents
• Promoting independent living and sign posting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Providing cover at schemes in the region for other Scheme Managers
• Referring residents to support agencies when required and helping them access the different services available to them
• Dealing with low level anti‑social behaviour complaints within the scheme and resolving resident disputes

Qualifications

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at https://www.sanctuary.co.uk/join-our-team

Inclusion & Diversity

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)

About Us

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.