Scheme Manager

TipTopJob; Leominster; On-site; GBP 16,000 - 19,000; Part time

Job summary

Stonewater is seeking a Scheme Manager in Leominster to support day-to-day operations at Eaton Close, ensuring residents live safely and independently. You will lead safety checks, maintain compliance, and work with residents and contractors to resolve issues with a customer-focused approach.

The role attracts a permanent, part-time schedule with 25 hours per week, offering an opportunity to contribute to a large social housing provider focused on safe, supportive living environments.

Qualifications

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Responsibilities

• Take ownership of essential safety checks (health and safety, fire safety, warden call) and ensure compliance.
• Support the Delivery Manager with day-to-day operations at Eaton Close, Leominster.
• Identify and manage risks and safeguarding concerns to prioritise resident wellbeing.
• Maintain accurate records and respond to feedback and complaints effectively.
• Collaborate with residents, staff, contractors and external agencies to deliver high-quality service.

Skills

Housing experience

Customer-facing

IT skills

Attention to detail

Self-starter

Communication skills

Problem-solving

Customer service

Tools

Microsoft Office

Job description

Location: Eaton Close, Leominster

Salary : A GBP 17,485 per annum

Vacancy Type: Permanent, Part Time (25 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, were looking for a proactive and caring individual to join us at Eaton Close , a welcoming retirement living scheme in Leominster.

As our Scheme Manager , youll be the friendly face of the scheme, supporting the Delivery Manager with day:to:day operations and ensuring our residents feel safe, supported, and empowered to live independently.

Youll take ownership of essential safety checks, including health and safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and youll be confident in taking appropriate action to ensure residents wellbeing is always prioritised.

What were looking for

• Experience in housing or customer:facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record:keeping and attention to detail.
• A self:starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem:solver who delivers high:quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Check out a day in the life of a Scheme Manager:

Permanent, Part Time (27.5 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, were looking for a proactive and caring individual to join us at Norfolk House, a welcoming retirement living scheme in Leominster.

As our Scheme Manager , youll be the friendly face of the scheme, supporting the Delivery Manager with day:to:day operations and ensuring our residents feel safe, supported, and empowered to live independently.

Youll take ownership of essential safety checks, including health and safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and youll be confident in taking appropriate action to ensure residents wellbeing is always prioritised.

What were looking for

• Experience in housing or customer:facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record:keeping and attention to detail.
• A self:starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem:solver who delivers high:quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Check out a day in the life of a Scheme Manager:

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater

Stonewater is one of the UKs largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and s