Scheme Housing Officer

Civic Recruitment Limited; Eastbourne; On-site; GBP 24,000 - 35,000; Full time

Job summary

Civic Recruitment Limited is seeking a Scheme Housing Officer to manage and support residents across multiple independent living schemes in the Northiam, Rye area. The role involves tenancy management, safeguarding residents, and ensuring high-quality service delivery within housing policies.

You will work with partner agencies, handle enquiries, and contribute to continuous improvement while maintaining records and promoting community involvement.

Qualifications

• Previous Housing Officer, Scheme Manager or tenancy management experience.
• Strong customer service and resident engagement skills.
• Experience handling complaints and enquiries.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Good IT and record management skills.

Responsibilities

• Manage and support residents across multiple schemes.
• Provide excellent customer service to tenants and residents.
• Respond to enquiries, concerns and complaints promptly.
• Carry out tenancy management and housing support activities.
• Develop relationships with residents and partner agencies.
• Support residents to maintain independence and wellbeing.
• Identify and resolve tenancy and scheme issues.
• Maintain accurate records and case notes.
• Collaborate with internal teams and external partners.
• Promote resident engagement and community involvement.
• Ensure health and safety procedures are followed.

Skills

Housing experience

Customer service

Tenancy management

Driving licence

Record keeping

Job description

Job Description

3 Months Contract with a Local Authority.

Umbrella - £21.50 per hour - Umbrella

Job Purpose

As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.

Key Duties/Accountabilities

• Manage and support residents across multiple housing schemes.
• Provide excellent customer service to tenants and residents.
• Respond to customer enquiries, concerns and complaints.
• Carry out tenancy management and housing support activities.
• Develop positive relationships with residents and partner agencies.
• Support residents to maintain their independence and wellbeing.
• Identify and resolve tenancy and scheme-related issues.
• Maintain accurate records and case notes.
• Work collaboratively with internal teams and external partners.
• Promote resident engagement and community involvement.
• Ensure health and safety procedures are followed.
• Support continuous improvement and service development initiatives.

Essential Experience Required

• Previous Housing Officer, Scheme Manager, Sheltered Housing Officer or Tenancy Management experience.
• Strong customer service and resident engagement skills.
• Experience dealing with complaints and customer enquiries.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Strong time management and organisational skills.
• Experience building relationships with partner organisations.
• Good IT and record management skills.
• Full UK Driving Licence and access to own vehicle.

Additional Information to Note

• Working Hours: 35 hours per week.
• Northiam, Rye, East Sussex, TN31 6QE.
• Mobile Role covering 4 schemes.
• 2 Schemes in Battle and 2 Schemes in Rye.
• Additional scheme cover may be required.
• Full Driving Licence required.
• Access to own vehicle required.
• Online Interview via Microsoft Teams.
• Interview Duration: 45-60 minutes.
• Competency-Based Interview.
• Questions covering Housing experience, HEART values and Equality, Diversity & Inclusion.
• Supplier Submission Deadline: 23rd October 2026.
• We work on bi-weekly payment schedule.

Requirements

As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.