Scheme Housing Officer

Civic Recruitment Limited; East Dean; On-site; GBP 22,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is seeking a Scheme Housing Officer on a 3 months contract with a Local Authority in the East Dean area. You will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high‑quality service and schemes are well managed, safe and compliant with housing policies.

Key duties include managing residents, delivering excellent customer service, handling enquiries and complaints, tenancy management, building

Qualifications

• Experience in housing management, tenancy support, or similar roles.
• Strong customer service and resident engagement skills.
• Experience dealing with complaints and enquiries.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Strong time management and organisational skills.
• Experience building relationships with partner organisations.
• Good IT and record management skills.
• Full UK Driving Licence and access to own vehicle.

Responsibilities

• Manage and support residents across multiple housing schemes.
• Provide excellent customer service to tenants and residents.
• Respond to customer enquiries, concerns and complaints.
• Carry out tenancy management and housing support activities.
• Develop positive relationships with residents and partner agencies.
• Support residents to maintain their independence and wellbeing.
• Identify and resolve tenancy and scheme-related issues.
• Maintain accurate records and case notes.
• Work collaboratively with internal teams and external partners.
• Promote resident engagement and community involvement.
• Ensure health and safety procedures are followed.
• Support continuous improvement and service development initiatives.

Skills

Customer service

Resident engagement

Communication skills

Problem solving

Time management

Organizational skills

IT skills

Record management

Driving licence

Job description

East Dean, United Kingdom | Posted on 15/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Months Contract with a Local Authority.

Job Purpose

As a Scheme Housing Officer , you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high‑quality service and that schemes are managed effectively, safely and in line with housing policies.

Key Duties/Accountabilities

• Manage and support residents across multiple housing schemes.
• Provide excellent customer service to tenants and residents.
• Respond to customer enquiries, concerns and complaints.
• Carry out tenancy management and housing support activities.
• Develop positive relationships with residents and partner agencies.
• Support residents to maintain their independence and wellbeing.
• Identify and resolve tenancy and scheme‑related issues.
• Maintain accurate records and case notes.
• Work collaboratively with internal teams and external partners.
• Promote resident engagement and community involvement.
• Ensure health and safety procedures are followed.
• Support continuous improvement and service development initiatives.

Essential Experience Required

• Previous Housing Officer, Scheme Manager, Sheltered Housing Officer or Tenancy Management experience.
• Strong customer service and resident engagement skills.
• Experience dealing with complaints and customer enquiries.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Good problem‑solving and decision‑making abilities.
• Strong time management and organisational skills.
• Experience building relationships with partner organisations.
• Good IT and record management skills.
• Full UK Driving Licence and access to own vehicle.

Additional Information to Note

• 2 Schemes in Battle and 2 Schemes in Rye.
• Additional scheme cover may be required.
• Full Driving Licence required.
• Access to own vehicle required.
• Questions covering Housing experience, HEART values and Equality, Diversity & Inclusion.
• We work on bi‑weekly payment schedule.