Scheme Co-Ordinator

Two Rivers Housing; Newent; On-site; GBP 28,000 - 29,000; Full time

Job summary

Two Rivers Housing in Newent, Gloucestershire is seeking a Scheme Coordinator to manage HomePlus schemes and support tenants with health and safety, tenancy issues, and community activities. This permanent, full-time role is 37 hours per week and offers a salary of £27,559.94 per annum.

You will visit communities, organise events, conduct health and safety inspections, fire alarm checks, and report disrepair in line with policy, acting as first point of contact for tenants and partner agencies.

Qualifications

• GCSEs including Maths and English.
• Full UK driving licence and access to a car insured for business use.
• CIH Level 3 qualification is desirable.

Responsibilities

• Manage HomePlus schemes and support health and safety, tenancy issues and community activities.
• Conduct health and safety inspections, fire alarm and emergency lighting checks, and report defects.
• Be the first point of contact for queries and information from tenants and partner agencies.
• Visit communities regularly and organise events to promote vibrant, safe communities.

Skills

Tenant engagement

Customer service

Communication

Health and safety awareness

Team collaboration

Education

GCSEs including Maths & English

CIH Level 3 (desirable)

Job description

Learn more about the general tasks related to this opportunity below, as well as required skills.

Newent - Gloucestershire

£27,559.94 per annum

Permanent, Full Time (37 hours per week)

Come make a real difference as our Scheme Coordinator

Everyone should have a warm, safe, affordable home. As a Scheme Coordinator you’ll play a key role in helping us provide this for our HomePlus tenants.

You’ll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations.

What you’ll bring to our team

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You’ll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information. You’ll spend your days in our communities making regular visits, organising events, conducting health and safety inspections, fire alarm and emergency lighting checks and reporting defects, faults or general disrepair of our HomePlus schemes in line with company policies and procedures. You will be responsible for making sure our HomePlus schemes are vibrant and safe communities for our tenants.

What we’re looking for

• Someone who puts tenants and communities at the heart of everything you do involving, informing, and communicating with tenants to provide a great service.
• Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions.
• An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

Qualifications

• Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.
• Full UK driving licence and access to a car insured for business use.
• Desirable: CIH Level 3 qualification or equivalent