Scheme Manager

Niyaa People Ltd; Gloucester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Full training and support

Immediate start available

Flexibility in hours

Job summary

Niyaa People Ltd on behalf of a well-established housing organisation seeks a Temporary Scheme Manager to support a residential scheme in Dursley, Gloucestershire. The role focuses on resident support and day-to-day scheme management with training provided.

Your responsibilities include compliance checks, handling resident enquiries, reporting repairs, and liaising with solicitors, ensuring accurate records and smooth administration. DBS check is required.

Qualifications

• Experience in a customer-facing or housing-related role.
• Confident communicating with residents face-to-face and over the telephone.
• Computer literate with databases/IT systems.
• Ideally experience using Microsoft Excel.
• Organised, reliable and able to work independently.
• DBS check is required.
• No driving licence needed as role is site-based.

Responsibilities

• Carry out regular compliance and safety checks.
• Respond to resident enquiries and provide excellent customer service.
• Report and follow up repairs.
• Support sales activity and arrange sales-related appointments.
• Liaise with solicitors and external parties when required.
• Maintain accurate records and update databases.
• Support the wider team with housing administration.
• Ensure the scheme remains well managed and compliant.

Skills

Customer service

Housing knowledge

Resident support

Administration

Microsoft Excel

Independence

Tools

Microsoft Excel

Job description

We are currently recruiting on behalf of a well-established housing organisation for a Temporary Scheme Manager to support a residential scheme in Dursley, Gloucestershire.

This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working directly with residents and helping to ensure a housing scheme runs smoothly.

The Role:

As Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting residents and ensuring key compliance and housing processes are completed effectively.

Your responsibilities as a Scheme Manager will include:

• Carrying out regular compliance and safety checks.
• Responding to resident enquiries and providing excellent customer service.
• Reporting and following up repairs.
• Supporting sales activity and arranging sales-related appointments.
• Liaising with solicitors and other external parties where required.
• Maintaining accurate records and updating relevant databases.
• Supporting the wider team with general housing administration.
• Ensuring the scheme remains well managed and compliant.

Full training will be provided on the organisation's systems, processes and compliance requirements.

About You:

• Experienced in a customer-facing or housing-related role.
• Confident communicating with residents both face-to-face and over the telephone.
• Computer literate and comfortable using databases and IT systems.
• Ideally experienced using Microsoft Excel.
• Organised, reliable and able to work independently.
• Confident dealing with queries and resolving issues professionally.
• Previous housing or supported housing experience would be advantageous but is not essential.
• You will need to complete a Basic DBS check.

A driving licence is not required, as the role is based at one site.

What's on Offer?

• Temporary contract for a minimum of 3 months.
• Up to 18 hours per week - ideally 3 days per week
• Working days can be discussed, with flexibility around the preferred pattern.
• Full training and support provided.
• Opportunity to work with an established organisation within the housing sector.
• Immediate start available for the right candidate.