Scheduling & Operations Coordinator - Birmingham

Liberty Group; Birmingham; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

24/7 GP access

Mental health support

Fitness programs

Ongoing professional development

Job summary

Liberty Group in Birmingham is seeking a proactive Work Coordinator to join our dynamic operations team. You will prioritise backfill and reinstatement tasks, reschedule programmes and manage contract requirements across a range of jobs.

You will handle calls, schedule works, validate job data, and maintain customer and client relationships while ensuring regulatory information is logged in real time. A strong communicator who works well independently and in a team will thrive here.

Qualifications

• Good level of education.
• Previous call handling/scheduling experience.
• Ability to operate a computerised database system.
• Good knowledge of office working systems.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Demonstrate strong analytical skills and the ability to manage change.

Responsibilities

• Prioritising and scheduling backfill and reinstatement tasks.
• Rescheduling jobs that fall out of programme.
• Help us manage contract requirements for a range of jobs.
• Handling calls, scheduling a range of works.
• Validating each job to ensure the required information is available.
• Managing the customer and client relationships.
• Ensuring all regulatory information is updated and logged in real time with status updates on the internal system.
• Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales.

Skills

Communication skills

Office systems

Database systems

Scheduling experience

Teamwork

Analytical skills

Change management

Education

Good level of education

Job description

Liberty Group in Birmingham is seeking a proactive Work Coordinator to join our dynamic operations team. You will prioritise backfill and reinstatement tasks, reschedule programmes and manage contract requirements across a range of jobs.

You will handle calls, schedule works, validate job data, and maintain customer and client relationships while ensuring regulatory information is logged in real time. A strong communicator who works well independently and in a team will thrive here.