Scheduling & Customer Care Coordinator (Hybrid)

Posturite Ltd; Polegate; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Posturite is seeking an Assessment Service Adviser focused on appointments scheduling. The role sits at the heart of our assessment service delivery, coordinating between customers, Assessors and internal teams to ensure a smooth and efficient experience.

Hybrid working available after training, with the Polegate site serving as the base. Candidates should excel in customer service, have strong organisational skills, and be capable of handling multiple priorities with accuracy and attention to

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Proficiency using Microsoft Office 365 and business systems.

Responsibilities

• Coordinate appointments between customers, Assessors and internal teams to ensure a smooth scheduling process.
• Deliver excellent customer service and handle administration tasks.
• Assist with scheduling, problem solving and prioritization in a fast-paced environment.
• Liaise with Microsoft Office 365 and business systems for records and updates.

Skills

Customer service

Scheduling

Coordination

Communication skills

Tools

Microsoft Office 365

Business systems

Job description

Posturite is seeking an Assessment Service Adviser focused on appointments scheduling. The role sits at the heart of our assessment service delivery, coordinating between customers, Assessors and internal teams to ensure a smooth and efficient experience.

Hybrid working available after training, with the Polegate site serving as the base. Candidates should excel in customer service, have strong organisational skills, and be capable of handling multiple priorities with accuracy and attention to