Service Scheduler & Customer Care Lead (Hybrid)

Hiab; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Hiab is the pioneer in smart and sustainable on road load handling solutions. The Customer Service Coordinator will optimise service scheduling and manage work orders, balancing customer requirements with technician availability and operational constraints.

Based in Dudley, UK, the role uses a hybrid working model to deliver proactive customer service. The position involves coordinating service activities, communicating value of Hiab services, and driving service adoption to support business

Qualifications

• Strong customer orientation and professionalism.
• Ability to manage multiple priorities in a fast paced environment.
• Excellent written and verbal communication skills.
• Good level of IT skills (SAP, Salesforce) and ability to learn new systems and tools.

Responsibilities

• Communicate proactively with customers to understand needs, identify issues, and ensure timely resolution.
• Schedule and plan service activities to ensure efficient delivery and meet lead times.
• Create, assign, monitor, and close work orders with accurate information in the system.
• Prepare, issue, and follow up quotes, estimates and invoices for chargeable service work.
• Support lifecycle activation and promote Hiab services, incl. ProCare solutions.

Skills

Customer orientation

Teamwork

Multitasking

Communication skills

IT skills

Tools

SAP

Salesforce

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. The Customer Service Coordinator will optimise service scheduling and manage work orders, balancing customer requirements with technician availability and operational constraints.

Based in Dudley, UK, the role uses a hybrid working model to deliver proactive customer service. The position involves coordinating service activities, communicating value of Hiab services, and driving service adoption to support business