Assessment Service Adviser

Posturite Ltd; Polegate; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Posturite is seeking an Assessment Service Adviser focused on appointments scheduling. The role sits at the heart of our assessment service delivery, coordinating between customers, Assessors and internal teams to ensure a smooth and efficient experience.

Hybrid working available after training, with the Polegate site serving as the base. Candidates should excel in customer service, have strong organisational skills, and be capable of handling multiple priorities with accuracy and attention to

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Proficiency using Microsoft Office 365 and business systems.

Responsibilities

• Coordinate appointments between customers, Assessors and internal teams to ensure a smooth scheduling process.
• Deliver excellent customer service and handle administration tasks.
• Assist with scheduling, problem solving and prioritization in a fast-paced environment.
• Liaise with Microsoft Office 365 and business systems for records and updates.

Skills

Customer service

Scheduling

Coordination

Communication skills

Tools

Microsoft Office 365

Business systems

Job description

Assessment Service Adviser (Appointments / Scheduling)

Posturite

View all jobs

• Location: Polegate, East Sussex
• Salary: £26,660 per year
• Contract: Permanent
• Employment Type: Full-time
• Posted: 8 hours ago

This is a fast paced and varied role that sits at the centre of our assessment service delivery (Appointments scheduling), helping to coordinate activity between customers, Assessors and internal teams to ensure a smooth and efficient experience. The role combines customer service, scheduling, administration and problem solving, making it ideal for someone who enjoys working in a busy environment and delivering excellent service.

Key details for the role are set out below.

• Salary: £26,660 per annum
• Location: Berwick, East Sussex office with hybrid working available following completion of training
• Hours: Full time, but we would also consider part time hours

What we are looking for

We are looking for someone who enjoys providing excellent customer service, has strong organisational skills and can manage multiple priorities while maintaining accuracy and attention to detail.

Successful candidates will be confident communicators, comfortable working with systems and processes, and able to build effective working relationships with both colleagues and customers.

Applicants should ideally have:

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• A customer focused approach with a positive attitude.
• The ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Confidence using Microsoft Office 365 and business systems.

About Posturite

Posturite is the UK's leading provider of ergonomic solutions. We have been providing specialist DSE assessments, services and solutions for more than 30 years. Posturite helps thousands of people and clients improve health, happiness and productivity through a range of solutions including DSE assessments, ergonomic product provision, furniture, and a range of Enablement assessments and training to assist individuals.

Not only do we work directly with individual customers and end users, but we also collaborate with a diverse range of clients from the public and private sectors, including many charities. We are proud to support over 75% of FTSE 250 companies and 50% of central government organisations.

Our employees have a wealth of experience, with individuals who can offer case management for musculoskeletal, disability and other specialist areas. We provide over 20,000 assessments per year across the UK, including traditional DSE assessments and a range of enablement assessments in areas such as visual or hearing impairments, dyslexia, dyspraxia, and all neurodiverse conditions.

Contact Information

The Mill,

Station Road

Berwick

East Sussex

BN26 6SZ

Boma Hart

07500 332 147 or 0345 345 0010

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