Customer Experience Lead - Health Assessments (Hybrid)

Advo Health; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working opportunities

Job summary

Advo Health is seeking a Customer Coordinator to join our government health assessments team on a permanent, full-time basis. You will be the first point of contact for claimants at the Assessment Centre, delivering a positive first impression and guiding them through the assessment journey.

The role supports claimants and healthcare professionals to ensure smooth assessment days, in a caring environment with hybrid working opportunities.

Qualifications

• Strong customer service skills and a caring approach.
• Experience in reception or front-desk roles is desirable.
• Good communication with claimants, healthcare professionals and team members.

Responsibilities

• Oversee day-to-day running of the Assessment Centre reception.
• Conduct courtesy calls with claimants ahead of appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records and reschedule appointments.
• Advise healthcare professionals and management on claimant needs.
• Prepare and maintain assessment rooms and equipment.
• Maintain a clean, welcoming, professional workspace.
• Escalate accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites and support general admin duties.
• Build strong relationships with claimants, healthcare professionals and the team.

Skills

Customer service

Communication

Organisation

Tools

In-house computer systems

Job description

Advo Health is seeking a Customer Coordinator to join our government health assessments team on a permanent, full-time basis. You will be the first point of contact for claimants at the Assessment Centre, delivering a positive first impression and guiding them through the assessment journey.

The role supports claimants and healthcare professionals to ensure smooth assessment days, in a caring environment with hybrid working opportunities.