Scheduling Administrator / Coordinator

Construction, Property and Engineering; Eastleigh; On-site; GBP 19,000 - 23,000; Full time

Job summary

Randstad CPE is seeking a Repairs Scheduler / Coordinator to proactively manage diary scheduling for the Damp, Mould & Disrepair Team in Eastleigh. The role focuses on coordinating field operatives and surveyors, managing compliance documentation, and delivering excellent resident service.

The ideal candidate will have experience in work scheduling within social housing or facilities management, strong communication skills, and proficiency with Microsoft Office and in-house scheduling systems.

Qualifications

• Experience in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management.

Responsibilities

• Take ownership of Operative and Surveyor diaries to ensure works are completed on time with KPIs/SLAs.
• Engage with residents to schedule appointments and maintain high customer service, including sensitive cases.
• Collaborate with Senior Managers, Surveyors, Operatives and Sub-Contractors for smooth service delivery.
• Coordinate Gas, Electrical, EPC, and Asbestos survey documents and ensure up-to-date certifications in the DMS.
• Raise Purchase Orders and follow ledger processes; provide data-driven trend reports to the Assurance team.
• Raise additional jobs with Surveyors and manage core admin tasks as required.

Skills

Scheduling

Diary coordination

Customer service

Organizational skills

Communications

MS Office

In-house scheduling databases

Tools

In-house scheduling databases

Document Management System (DMS)

Job description

Repairs Scheduler / Planner (Damp, Mould & Disrepair)

Location: Eastleigh

Position: Temp, Full-Time

Salary: £14.71 per hour PAYE

Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance?

We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould & Disrepair Team. In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents.

What You'll Be Doing:

• Diary & Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs.

• Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service-especially on sensitive disrepair or legal cases.

• Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery.

• Compliance & Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS).

• Finance & Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team.

• Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management.

What We Are Looking For:

• Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management.

• Key Skills: Excellent customer service, communication, and organizational skills with a strong eye for detail.

• Systems Savvy: High proficiency in Microsoft Office programmes and experience using in-house scheduling databases or housing management systems.

• Work Ethic: A proactive team player who thrives under pressure, manages competing priorities, and aligns with core company values and behaviors.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.